Follow-Up to Caltronics (CPO) Pick Up of Supplies

Attention Campus Copier Program Participants:

Regarding yesterday’s announcement about Caltronics (CPO), the pickup of supplies only applies to machines that were serviced and supplies provided by them.  This does not apply to excess supplies provided by Pacific Office Automation or Standard Business Machines.

If you have any questions, please contact Sara Bonakdar at sara.bonakdar@sjsu.edu .

Caltronics (CPO) Pick Up of Supplies

Attention Campus Copier Program Participants:

Caltronics (CPO) will be picking up excess toners and supplies provided during their contract term. This includes all supplies not currently inside the machine for use. Please set aside said supplies to expedite pick up.
If you have any questions, please contact the Campus Copier Program Coordinator at sara.bonakdar@sjsu.edu.
Thank you for your cooperation.

Improvements to Copier Service and Supply Order Requests

Attention Campus Copier Program Participants:

We have improved the Campus Copier Program requests for your convenience, our record keeping, and to improve on vendor accountability for a timely turn-around (i.e. Service Order Requests and Supply Order Requests).

All requests must now be placed on the Campus Copier Program web page, via a web based form. Both Service Order and Supply Order links are visible on the page. Please refer to the screenshot below.

Departments will receive confirmation of receipt of requests by email, analogous to the IT Service Desk ticketing system. Once the service or supply order has been fulfilled, please respond to the email to confirm your request can now be closed.

Should you have any questions, please contact the Campus Copier Program Coordinator at sara.bonakdar@sjsu.edu .

Figure 1: Links to the forms for requesting copier service or supply order can be found on the Campus Copier Program web page.