We are excited to announce that Chatbot has arrived on the Finance and Business Services website!
What does this mean?
When visiting the FABS website, you’ll be able to get quick answers to commonly asked finance questions. You will also have the option of asking your own questions. If you do not receive a satisfactory answer, you will be directed to contact FinanceConnect. We will be monitoring the chatbot to determine how we can make improvements moving forward.
How does it look?
There will be an icon in the bottom right corner of the screen that visitors can interact with. (See Figure 1 below.)
Figure 1. FABS website with the Chatbot Icon
The user will be prompted to select a topic or ask their own questions. (See Figure 2 below).
Figure 2. FABS Chatbot Main Menu
We encourage you to use the new Chatbot as a first stop for assistance, as your interaction will inform future development of the tool and aid in formulating improved responses. If you have any questions, you can contact FinanceConnect at financeconnect@sjsu.edu or 4-1558.