MySJSU Sign-In Page Changing Sunday

Beginning Sunday, March 6, the sign-in page will have a new look and feel. This change is the result of an update to our software that will grant increased browser and operating system compatibility. The process for logging in and using the system will remain unchanged.

If you’re having difficulty signing in, please note that the system will be undergoing maintenance and will not be available unto noon on Sunday, March 6. If you are still having difficulty afterward, please visit Password Help for further assistance.

The New MySJSU Sign-In Page

MySJSU Sign-in Screen

Online Payment Page Unavailable – July 18

The “Pay Now” and “Payment Plans and Account Services” buttons will be unavailable from 10:00AM to approximately 3:00PM on Friday, July 18 to allow for enrollment cancellation for those students enrolled in Fall 2014 classes who failed to pay by the July 17 payment deadline.  Please contact the Bursar’s Office at should you have any questions.

MySJSU Unavailable During Upgrade

MySJSU (PeopleSoft HCM) Upgrade Schedule

Over the weekend of February 21—24, we will be updating our MySJSU (PeopleSoft HCM) database to a newer version of PeopleTools (from 8.51.08 to 8.53.02). We expect MySJSU to be unavailable from 6 pm Friday until 6 am Monday morning. When you log in Monday morning, you will notice that the system looks very different.

Upgrade Enhancements

The upgrade includes the new Tangerine style sheet, which will have a brighter, sleeker look, with visual improvements made to grids. All headers and pages will be affected by the change. Please note that your local documentation may need to be updated to reflect these new changes.

Upgrade FAQ

  1. Do I need to re-learn how to use PeopleSoft?
    No. While the look and feel of Tangerine is different, the only major changes to the pages are behind the scenes. While the screens you’re used to may look unfamiliar, everything should be in the same place. If you notice that something is markedly different from what you’re accustomed to, please contact the IT Help Desk at 408-924-1530 or
  2. Will student pages change?
    Self service pages will not change. Students may notice a slight delay when first logging in as their student center applies the old style sheet. They will also see the new light blue header at the top of their pages. The pages themselves will remain the same.
  3. Why was this change implemented?
    Remaining on current versions of PeopleTools ensures PeopleSoft will continue to run smoothly and allows for future improvements as they are developed.
  4. When will official documentation (user guides) be updated?
    We are working to update screenshots in our current documentation. The updated documents will be posted to MySJSU as they are completed.
  5. What web browsers work with the new version?
    For a complete list, visit PeopleSoft Certified Browsers.

Before & After Screenshots

Below, you can see a few screenshots that show the difference between the old version and the new.

Current version of MySJSU (PeopleSoft) database

Current version of MySJSU (PeopleSoft) database


New version of MySJSU (PeopleSoft) database

New version of MySJSU (PeopleSoft) database


New Set/Reset Password Feature!


SJSUOne is a password consolidation system. An SJSUOne account is a university access account available to all current faculty, staff and students at San José State. You can use your SJSUOne username and password to log in to most SJSU applications on campus, including the SJSU wireless network, SJSU email and MySJSU.

New Feature Launches May 30

Beginning Thursday night, May 30, IT Services is introducing a new set/reset password feature for all SJSUOne accounts.

No More Challenge Questions

The series of challenge questions required to reset lost passwords will no longer be available.

Automated Password Reset

There will be 2 new ways to reset a lost SJSUOne password:

  • Enter your ID, birthdate and the last 4 numbers of your SSN. This will take you to a page where you can select a new password.
  • If you have a non-SJSU email address entered in your MySJSU profile, you can have a password reset link emailed to you. Clicking this link will take you to a customized web page where you can reset your password.

Manual Password Reset

If either of these methods are unsuccessful, you still have the option of emailing Information Support Services at to have your password manually reset for you.

Update Your Bookmarks

The new Password Reset page address will be —so please update any bookmarks and documentation. You can also access the page by clicking the Lost Password button on MySJSU.

Possible Delays Using WebEx on Saturday


Scheduled Maintenance

WebEx is scheduled for a maintenance update from 12 noon to 6 pm on Saturday May 11.

Possible Impact

We expect a minimal impact for San José State users, but the changes may include the following symptoms:

  • Momentary delays when attempting to perform actions within a meeting
    Example: Shared content may freeze briefly and/or role changes may be delayed
  • Momentary delays when attempting to start, join and/or end a meeting
  • Momentary delays when attempting to access the WebEx primary site, as well as any site ending with

We apologize for any inconvenience.

Technical Assistance

Please note that technical assistance will not be available over the weekend.

For technical assistance during normal business hours (7:30 am—4:30 pm, Monday—Friday),  contact  Information Support Services at or 408-924-1530.

More Information

For information about how to attend or host an online meeting or lecture at San José State, visit our WebEx Portal.