New Set/Reset Password Feature!


SJSUOne is a password consolidation system. An SJSUOne account is a university access account available to all current faculty, staff and students at San José State. You can use your SJSUOne username and password to log in to most SJSU applications on campus, including the SJSU wireless network, SJSU email and MySJSU.

New Feature Launches May 30

Beginning Thursday night, May 30, IT Services is introducing a new set/reset password feature for all SJSUOne accounts.

No More Challenge Questions

The series of challenge questions required to reset lost passwords will no longer be available.

Automated Password Reset

There will be 2 new ways to reset a lost SJSUOne password:

  • Enter your ID, birthdate and the last 4 numbers of your SSN. This will take you to a page where you can select a new password.
  • If you have a non-SJSU email address entered in your MySJSU profile, you can have a password reset link emailed to you. Clicking this link will take you to a customized web page where you can reset your password.

Manual Password Reset

If either of these methods are unsuccessful, you still have the option of emailing Information Support Services at to have your password manually reset for you.

Update Your Bookmarks

The new Password Reset page address will be —so please update any bookmarks and documentation. You can also access the page by clicking the Lost Password button on MySJSU.

System Unavailable During Last Day of Advance Registration Sunday

SJSU student with laptopAdvance Registration Ends

Spring 2013 Advance Registration for regular session students ends at 11:59 pm this Sunday, January 13.

System Unavailable Sunday

There will be a mandatory system outage from 7 am to 1 pm on Sunday, January 13 for required system updates. During this outage, there will be no access to MySJSU (PeopleSoft), campus internet, or central campus resources like SJSUOne.

Late Registration

If you are unable to register for your classes by 11:59 pm on January 13, you may do so during the Late Registration period, which begins at 7 am on Wednesday, January 23.

Has Your MySJSU Password Expired?


In March ’12, San José State changed over to using SJSUOne accounts for sign in IDs and passwords. You can use your same SJSUOne account ID and password to sign in to your SJSU gmail, your wireless account, and your MySJSU account.

Note: Your ID is the 9-digit number printed on the back of your SJSU ID card. If you do not have an ID card, go to the Bursar’s Office.

Expired Passwords

If you see a message in MySJSU that says your password has expired, you are using the wrong ID/password combination and you need to start using your SJSUOne login credentials.

If you already log into the campus wireless or campus-provided gmail, your ID and password for signing in to MySJSU is the same password you use for those 2 services. 

Activate Your Account

If you have never used SJSUOne, you need to activate your account by visiting SJSUOne Activate Your Account.

Note: If you are a student living on campus this semester, the zip code you will need to use is 95112.

Forgotten Passwords

If you know your ID and have an active account, but just forgot your password, you can get an automated password reset at SJSUOne Lost password.

SJSUOne Password Expiration Emails Coming Soon!

Beginning April 13, emails will be sent to notify you when your SJSUOne password is about to expire.

The first notification will be sent 30 days prior to expiration and the second will be sent 7 days prior.

The email will come from Please make sure to add this address to your contact list so the email doesn’t get sent to your spam folder.

MySJSU/HSJPRD Back Online!

MySJSU/HSJPRD is back online after last weekend’s major upgrade. Sign in now and take a look around! Please note that you should clear your browser cache before signing in. You may be required to validate the certificate once you click the sign in button. This is normal when we bring an upgraded site back online.

As a reminder, the majority of you can sign in with your SJSUOne ID and password. Alumni, along with SLIS faculty members, should use your old MySJSU IDs and passwords. See My Password/Sign In Help for details.

Updated user guides and quick steps have been posted to help you navigate the updated system. Additional tutorials are being developed so check back over the next few weeks for more updates.

If you experience any difficulty signing in, are missing pages you used to see, or discover any errors, please contact the CMS Help Desk with the details ( / 408-924-1530).

We appreciate your patience as we worked through the upgrade process.