New Set/Reset Password Feature!


SJSUOne is a password consolidation system. An SJSUOne account is a university access account available to all current faculty, staff and students at San José State. You can use your SJSUOne username and password to log in to most SJSU applications on campus, including the SJSU wireless network, SJSU email and MySJSU.

New Feature Launches May 30

Beginning Thursday night, May 30, IT Services is introducing a new set/reset password feature for all SJSUOne accounts.

No More Challenge Questions

The series of challenge questions required to reset lost passwords will no longer be available.

Automated Password Reset

There will be 2 new ways to reset a lost SJSUOne password:

  • Enter your ID, birthdate and the last 4 numbers of your SSN. This will take you to a page where you can select a new password.
  • If you have a non-SJSU email address entered in your MySJSU profile, you can have a password reset link emailed to you. Clicking this link will take you to a customized web page where you can reset your password.

Manual Password Reset

If either of these methods are unsuccessful, you still have the option of emailing Information Support Services at to have your password manually reset for you.

Update Your Bookmarks

The new Password Reset page address will be —so please update any bookmarks and documentation. You can also access the page by clicking the Lost Password button on MySJSU.

Has Your MySJSU Password Expired?


In March ’12, San José State changed over to using SJSUOne accounts for sign in IDs and passwords. You can use your same SJSUOne account ID and password to sign in to your SJSU gmail, your wireless account, and your MySJSU account.

Note: Your ID is the 9-digit number printed on the back of your SJSU ID card. If you do not have an ID card, go to the Bursar’s Office.

Expired Passwords

If you see a message in MySJSU that says your password has expired, you are using the wrong ID/password combination and you need to start using your SJSUOne login credentials.

If you already log into the campus wireless or campus-provided gmail, your ID and password for signing in to MySJSU is the same password you use for those 2 services. 

Activate Your Account

If you have never used SJSUOne, you need to activate your account by visiting SJSUOne Activate Your Account.

Note: If you are a student living on campus this semester, the zip code you will need to use is 95112.

Forgotten Passwords

If you know your ID and have an active account, but just forgot your password, you can get an automated password reset at SJSUOne Lost password.

SJSUOne Password Expiration Emails Coming Soon!

Beginning April 13, emails will be sent to notify you when your SJSUOne password is about to expire.

The first notification will be sent 30 days prior to expiration and the second will be sent 7 days prior.

The email will come from Please make sure to add this address to your contact list so the email doesn’t get sent to your spam folder.

New FTS Travel Component to Go-Live

Travel Reminder

As announced earlier this month, the new Travel Authorization and Reimbursement component in Financial Transaction Services (FTS) is scheduled to go-live Wednesday, April 4. To implement the new component, please be aware of following:

  • Complete and submit all your Travel Reimbursements by 5:00 pm Monday, April 2. Travel Reimbursements in open status after that time will be cancelled.
  • FTS will be unavailable from 12:00 Noon Tuesday, April 3 until go-live Wednesday, April 4.
  • A FinanceConnect listserv message will be sent to you once FTS is back online and live with the new component.

Activate Your Account

When the system comes back online, you will be able to sign in using your SJSUOne ID and password. If you have not yet done so, visit SJSUOne Activate Your Account. To activate your account, you will need your 9-digit SJSU ID (Tower ID), your birth date and your mailing address.

Travel Enhancements

The new Travel Authorization and Reimbursement Component feature a number of enhancements including: 

  • System sign in using your SJSUOne account with every faculty, staff and student having automatic access to this system as a Traveler
  • Paperless approval routing for both Travel Authorization and Travel Reimbursements – No more routing forms for signature!
  • Electronic submission of Travel Reimbursements, uploading supporting documentation and receipts
  • Automated email messages, communicating review, approval and submission information to travelers and Approving Officials
  • Review capability for submitted Travel Authorization and Reimbursement requests, allowing the traveler to check on the status of their request and where it is in the approval process
  • One trip number assigned, creating a correlation between the Travel Authorization and the Travel Reimbursement

Travel Tutorials

The new travel component is user friendly and training is not required. An online user guide will be available on MySJSU shortly after go-live.

Meeting for Finance Users

Details about the new Travel Authorization and Reimbursement component will be presented at:

Finance Spring 2012 What’s Up? Meeting
Wednesday, April 4
2:00 pm – 3:30 pm
ENG 189
All campus Finance users are encouraged to attend

Contact FinanceConnect

Please share this information with staff and faculty in your area, as appropriate. If you have any questions or concerns, please contact the FinanceConnect Hotline at 924-1558 or

Protect Yourself from Phishing Schemes

Please do not reply to any requests asking for your email password or other credentials. These types of emails are referred to as phishing — attempts to collect your authentication credentials and take advantage of your accounts for illegal purposes. Email phishing messages are sent regularly to many SJSU students, faculty and staff.

The CMS Help Desk will often ask for your User ID, but will never ask for your password. Any message that asks for your MySJSU password is a hoax.

To protect yourself:

  • If you have replied to any of these emails with your email password, please log back into your email account and change your password as soon as possible to prevent your email address from being used to compromise other peoples’ accounts
  • If you have replied to any of these emails with your MySJSU password, please log back into your MySJSU account and change your password as soon as possible
  • To ensure that SJSU messages are delivered to your inbox (not your SPAM or Bulk folders), please add to your filter options
  • Contact your email provider for detailed instructions on how to set your mail filters
  • Please check your SPAM and Bulk folders frequently for messages from SJSU