Tag Archives: email

SJSUOne Password Expiration Emails Coming Soon!

Beginning April 13, emails will be sent to notify you when your SJSUOne password is about to expire.

The first notification will be sent 30 days prior to expiration and the second will be sent 7 days prior.

The email will come from university.systems-group@sjsu.edu. Please make sure to add this address to your contact list so the email doesn’t get sent to your spam folder.

Protect Yourself from Phishing Schemes

Please do not reply to any requests asking for your email password or other credentials. These types of emails are referred to as phishing — attempts to collect your authentication credentials and take advantage of your accounts for illegal purposes. Email phishing messages are sent regularly to many SJSU students, faculty and staff.

The CMS Help Desk will often ask for your User ID, but will never ask for your password. Any message that asks for your MySJSU password is a hoax.

To protect yourself:

  • If you have replied to any of these emails with your email password, please log back into your email account and change your password as soon as possible to prevent your email address from being used to compromise other peoples’ accounts
  • If you have replied to any of these emails with your MySJSU password, please log back into your MySJSU account and change your password as soon as possible
  • To ensure that SJSU messages are delivered to your inbox (not your SPAM or Bulk folders), please add @sjsu.edu to your filter options
  • Contact your email provider for detailed instructions on how to set your mail filters
  • Please check your SPAM and Bulk folders frequently for messages from SJSU

eMail Phishing Schemes – Do Not Reply

Email phishing messages are sent regularly to many SJSU students, faculty and staff. The CMS Help Desk will often ask for your User ID, but will never ask for your password. Any message that asks for your MySJSU password is a hoax.

These messages should be ignored and deleted from your inbox. If you accidentally respond to an email message like this, please login to MySJSU and change your password immediately to prevent unauthorized access to your account. Contact the CMS Help Desk at 408-924-1530 if you have any questions.