New System Access Request Forms

University Personnel and SJSU Information Technology are pleased to announce new streamlined system access request forms for SJSU @ Work & CHRS Recruiting (combined on one form) and MySJSU. Details of the two forms are below:

SJSU @ Work and CHRS Recruiting System Access Request

Please note, this form is managed by University Personnel – Questions or issues with the form should be sent to hr-info-systems@sjsu.edu.

    • Use this form to request access to SJSU @ Work (PeopleSoft HR) and CHRS Recruiting (PageUp)
    • This form can be initiated for yourself or on behalf of someone else
    • The form must be signed by the appropriate administrator (MPP) of the employee for whom the access is requested
    • The form will be reviewed by University Personnel for final approval then routed to the SJSU IT Security Team
    • Access will be granted by the SJSU IT Security Team once UP has approved

MySJSU System Access Request

Please note, this form is managed by IT Security – Questions or issues with the form can be sent to cmssecadm@sjsu.edu.

    • Use this form to request access to MySJSU (PeopleSoft Campus Solutions)
    • The form must be signed by a manager (MPP) in order to be processed
    • The form will be reviewed by various departments, depending on the access requested, then routed to the SJSU IT Security Team
    • Access will be granted by the SJSU IT Security Team once approved by the departments

Links to the new forms have been updated on the IT Security Forms and UP System Access and Help webpages. In addition, you can search for and favorite the following tile on one.SJSU: Information Security Request Forms.

    • If you have links to old forms on your websites, please update them accordingly.

Please note, there are no changes to the Finance Systems Access form.

 

Thank you.

Carrie Medders

Senior Director, Technology and Training

University Personnel

 

Hien Huynh

Information Security Officer

SJSU Information Technology

RESOLVED: SJSU @ Work (PeopleSoft HR) Issues

The Server 500 Errors in SJSU @ Work (PeopleSoft HR) reported earlier appear to have been resolved. Please clear your browser cache before attempting to log in.

If you have any additional issues, please email hr-info-systems@sjsu.edu with the details.

Thank you again for your patience!

Update: SJSU @ Work (PeopleSoft HR) Issues

We are still working with the Chancellor’s Office IT team on the reported error messages in SJSU @ Work (PeopleSoft HR) and hope to have a resolution soon.

Please continue to report any issues via email to hr-info-systems@sjsu.edu. We will update you again in one hour.

Thank you for your patience.

Update: Server 500 Error in SJSU @ Work (PeopleSoft HR)

We have contacted the CSU’s technical team regarding the Server 500 Error many of you are still receiving in SJSU @ Work (PeopleSoft HR). At this time the issue is ongoing and not fully resolved. We have logged this as a critical issue and hope to have a resolution soon.

We appreciate your patience and will provide another update in an hour, or sooner if a resolution is in place.

Additional SJSU @ Work Issues Reported

Many of you have reported that you are now experiencing a different issue with SJSU @ Work (PeopleSoft HR): an Error 500 – Internal Server Error message. We have reported this to IT and are working with them on a resolution.

We apologize for this inconvenience and thank you for your patience. Another update will be sent in one hour unless a solution is put in place before then.

Again, please email hr-info-systems@sjsu.edu with any SJSU @ Work issues you are experiencing.