Earlier SJSU @ Work Issues Resolved

Earlier this morning we learned that some functionality in SJSU @ Work (PeopleSoft HR) was not working properly. We discovered this was due to an overnight process that did not run to success. The process has been rerun and things are now working as expected.

We recommend clearing your browser cache before logging in to avoid any additional issues. However, if you do experience trouble logging in or navigating through the system, please email hr-info-systems@sjsu.edu.

We appreciate your patience.

SJSU @ Work Search Issue

We discovered a search issue with most pages in SJSU @ Work (PeopleSoft HR) this morning. Most pages are not returning any values at search when entering either an EmplID or a name. Those we know of include Modify a Person, Job Information, and Benefits, but there could be others. CSU ID Search seems to be working correctly. We have logged a high priority ticket with IT and hope to have a resolution soon. We will update you as soon as we know more.

We appreciate your patience.

LCD Reports Issue

We are aware of an issue with several LCD reports, notably those listed below, and are working with IT and the Chancellor’s Office to resolve the problem.

      • LCD- By Account Period Paid
      • LCD- By Account Period Earned
      • LCD- Setup Audit

The reports are running to completion but are not getting posted and are therefore not available. We believe this to be a problem related to the PeopleTools upgrade over the weekend and hope to have a solution soon.

We apologize for any inconvenience this may cause and will provide an update soon.

If you are experiencing any other issues with PeopleSoft HR (SJSU @ Work), please email hr-info-systems@sjsu.edu with the details.