Just wanted to give a few reminders!

• Hand Sanitizer: We went around and gave every desk a bottle of Hand Sanitizer, these are currently sold out in a lot of places so please do not throw out the bottle, we have sanitizer that we can refill it with. Please email us when your desk is getting low.
• Ipad/Screen Wipes: Please ensure to wipe down all the iPads and the computer screens routinely, these can get very dirty. Please make sure you are using the correct wipes to protect the screens. This includes the clock in iPad as well as the visitor registration iPads (do not use the Clorox disinfecting ones).
• Wipes: Please remind us if you are getting low and we will get you a replacement ASAP!

Thanks for helping keep the desk clean for everyone!

OAs are expected to always be alert while monitoring the comings/goings at the desk.  This means “eyes up” as anyone enters the community and being prepared to at least verbally request all who enter to show ID or to check-in their guests.  Please remember to report any of the following:

• Suspicious individuals who have suspicious behavior or appear to to be “hanging around” – Notify the Campus Police (408-924-4222) and/or UHS staff (on-campus) 
• Issue with a resident or guest – Notify RA on duty 
• Issue with another OA (i.e. OA being on the phone the whole shift, OA sleeping while on shift, OA no show to shift, OA acting inappropriate, etc.)  – Notify Front Desk Team
• The FDT does not encourage OA’s to confront each other about situations, please report the situation and the FDT will take action if required

Please reference the Spring 2020 Training Presentation for more information.

We wanted to send out a reminder that at the beginning of each shift you should be opening these links so you are prepared for your shift.

• OA Website
• OA Shared Drive
• Gmail
• OA Blog

If you have any questions please review “How to have a Successful Shift: Start to Finish,” located within the “How To” section of the OA Website.

Starting Wednesday, February 19, 2020 and ending Friday, February 21, 2020 the FDT will have limited availability as we will be busy growing our team for the 20/21 Academic year.  We will be conducting 200 interviews for potential OA’s.

If we do not reply to your request (email, drop/swaps, time off, etc) in a timely fashion, please be patient with us we will do our best to get back to your request ASAP.