Author Archives: Kate Cook

Availability Open for May Scheduling

Availability will be opening for all OAs from April 8, 2020  – April 13, 2020 @9:00AM for the May month.

Please make sure to put in your availability your finals for May.  We will only be allowing swaps for finals, not drops, so it is important to make sure your May availability reflect them.

Please make sure you update your availability during this period, failure to do so can result in a meeting with the Community Desk Specialist.

April Pay Period

April Pay Period is April 1, 2020-April 30, 2020.

Please remember to submit your time at the end of each shift.  All shifts worked should be reported in SJSU@work by April 30th.  After the 30th we cannot re-open SJSU@Work for you to enter your hours.

Pay day for the April pay period is May 15th.  Please do not email the FDT with any payroll questions before then.

As a reminder, failure to report your hours accurately will result in a delay of your pay.

Cleaning Update

Just wanted to give a few reminders!

  • Hand Sanitizer: We went around and gave every desk a bottle of Hand Sanitizer, these are currently sold out in a lot of places so please do not throw out the bottle, we have sanitizer that we can refill it with. Please email us when your desk is getting low.
  • Ipad/Screen Wipes: Please ensure to wipe down all the iPads and the computer screens routinely, these can get very dirty. Please make sure you are using the correct wipes to protect the screens. This includes the clock in iPad as well as the visitor registration iPads (do not use the Clorox disinfecting ones).
  • Wipes: Please remind us if you are getting low and we will get you a replacement ASAP!

Thanks for helping keep the desk clean for everyone!

March Pay Period

March Pay Period is March 1, 2020-March 31, 2020.

Please remember to submit your time at the end of each shift.  All shifts worked should be reported in SJSU@work by March 31st.  After the 31st we cannot re-open SJSU@Work for you to enter your hours.

Pay day for the March pay period is April 15th.  Please do not email the FDT with any payroll questions before then.

As a reminder, failure to report your hours accurately will result in a delay of your pay.

See Something Say Something

OAs are expected to always be alert while monitoring the comings/goings at the desk.  This means “eyes up” as anyone enters the community and being prepared to at least verbally request all who enter to show ID or to check-in their guests.  Please remember to report any of the following:

  • Suspicious individuals who have suspicious behavior or appear to to be “hanging around” – Notify the Campus Police (408-924-4222) and/or UHS staff (on-campus) 
  • Issue with a resident or guest – Notify RA on duty 
  • Issue with another OA (i.e. OA being on the phone the whole shift, OA sleeping while on shift, OA no show to shift, OA acting inappropriate, etc.)  – Notify Front Desk Team
  • The FDT does not encourage OA’s to confront each other about situations, please report the situation and the FDT will take action if required

Please reference the Spring 2020 Training Presentation for more information.