Drops/Swaps

We have noticed a very high demand of drop/swap request.  Since training 206 requests have been submitted.  Of those 194, 92 were accepted, 13 are pending, 67 were cancelled, 23 were declined by the FDT, 5 expired, and 6 were declined by all recipients.

We have created a drop/swap and unpaid time off request cheat sheet (that can also be found in the OA shared drive) for you to reference on what category your request may fall into (this is not all inclusive, just what we have seen):

Reason Drop Swap Unpaid Time Off Request Contact FDT
Family Emergency x
Family Function (birthdays, weddings, dinners, etc) x
Going away to see family in excess of 24 hours* x
Going out of town in excess of 24 hours* x
Having excess of 4 hours in a row x
I have class at this time x** x
Internships or outside of SJSU employment x
Medical appointment (not sick time) x
RA Duty/Meetings x
School related trip (with proof from professor)* x** x
SJSU Sports Practice/Game (unexpected changes contact FDT) x
SJSU Student group activities x
Studying for Midterm in excess of 24 hours x

Requests that do not have a reason will be automatically denied.
*In excess of 24 hours means when you will be unavailable for the 3 full nights requirement.
**Requires proof from professor to drop a shift from school related activities (please email to FDT)

Room Change Process

Sometimes our OA’s get asked questions about items they don’t know the answer to.  At this time, we wanted to inform you of the Room Change Process if any residents asks for assistance.

Room Changes are available between January 27-February 6.  The resident needs to email the Residential Life Coordinator (RLC) for their building to request a room change. It is quite simple!

 

Cleaning Process

As a quick reminder OA’s are expected to keep the front desk cleanly and in order. There is a cleaning log in the OA shared drive to reference on when to clean and what to clean. Make sure you are checking the log every other day. We’ll send reminders for the first two weeks to help everyone remember.
Some notes:
  • Please clean and leave the desk how you want to find it next time you arrive to your next shift. We want to maintain a professional environment and a clean desk is paramount to this.
  • There are not small trash cans at each desk, but there are trash cans in every lobby. Utilize these trash cans.”  “There are no small trash cans at each desk, but there are trash cans in every lobby. Utilize these when removing litter.
  • In the cleaning log there is a page for every desk, please fill the log out properly.
Lastly, if you are running low on cleaning supplies, please contact us so we can replenish them. Happy cleaning and welcome back.

Checking Guest Passes-Look for Hot Pink Sticker

We announced in training that the guest passes have been updated.  Please review the Spring 2020 Training Presentation for a visual and more information on how the updated passes look.
We need all OA’s to be checking for new passes, therefore you need to ask to see the front and back of the pass to make sure it has the new “Hot Pink” sticker on the the back.  Passes with the white sticker are no longer valid and need to be collected.  DO NOT allow residents and guests in with this pass. They must return them and check out a new pass.
Please put these guest passes with a white stick on the back in a separate pile so the FDT can come and pick them up on round.