Proactive Health Checks

The Economics Computer Lab

To prepare campus’ repopulation, the SJSU IT customer support team performed proactive support on hundreds of technology-enabled spaces across campus. Some of the rooms had not been used since March 2020, and we wanted to be sure that the technology our campus needed was ready to go from day one of Fall 2021. For our Proactive Health Checks, SJSU IT technicians went to each SJSU IT-support room to test technology solutions and resolve issues before they became problems. We also performed proactive checks to verify the function of our campus network. 

Classrooms

Before the start of the semester, SJSU IT support staff proactively identified and resolved 76 classroom-related items in SJSU IT-supported classrooms, including replacing missing cables and addressing audio/visual challenges.  We are now performing Proactive Health Checks on a weekly basis for technology setups in all SJSU IT-supported classrooms. 

Thanks go to the entire Instructional & Meeting Spaces (IMS) Team: Daniela Zopiyatle, Cameron Myers, Fred Asuncion, Rod Maciel, Andy Yeung, Frank De Fanti, Phil Braverman, Danny Vo, Bruce Kelbert, Devona Williams, and Darlene Bargas.

Conference Rooms

We also checked each SJSU IT-supported conference room to ensure that physical hardware and virtual technology are working properly. We found minimal issues during the health checks performed before the start of the semester, all of which were fixed. This proactive support will be done monthly going forward. 

Many in our Customer Service unit, including Lor Vang, Lucas Chung, Belinda Nguyen, Chris Bradford, Matt Loo, Raymond Koc, Kirk Nguyen, April Lee, Bruce Gardner, and Jason Ferguson, flawlessly came together to support this important initiative. 

Network, WiFi, Printers, & Telephones 

Our network infrastructure and phone teams performed thorough reviews of university hardware and fixed issues before they became problems, ensuring reliable and prompt connectivity. Before the start of Fall 2021, these teams have:

  • Ensured critical components like WiFi, phones, and printers work properly by validating the connectivity of over 22,000 network ports.
  • Performed health checks on 323 network connectors to ensure all ports in classrooms and conference rooms are operational.
  • Eliminated potential WiFi dead spots by validating the indoor coverage of over 3,100 access points.
  • Validated that 3,700 phones are operational and ready.
  • Helped eliminate potential login problems for faculty and staff by setting the authentication servers. 

System checks require a lot of work, so I want to thank Sean Davis, Tristian Anthony, Toby Shaw, Brent Jones, Tino Cruz, Trevor Florez, Mark Trann, Shai Silberman, and Atul Pala.

Best regards,
Bob Lim
Vice President of Information Technology
and CIO at San Jose State University

Building the Hybrid-Enabled Classroom

In coordination with the Office of the Provost, SJSU IT is upgrading a number of larger classrooms across campus with technology to enable hybrid instruction for Fall 2021 semester. The chosen classrooms will be outfitted with in-person streaming equipment, laptop screen capture, live recording, additional monitors, and more. Having technology in the classroom will help our instructors bridge the gap from Zoom to classroom while we transition back to campus. We’re also upgrading existing smart classrooms that haven’t been refreshed in a while.

These upgrades align with our strategy to be future-facing in the shifting world of higher education. Changes in everyday pedagogy are coming, and SJSU IT is building for tomorrow. Once we’re fully returned to campus, these upgraded rooms will add value for years to come. 

Coe Tran, Bruce Kelbert, Tino Cruz, Trevor Florez, and Marco Rodriguez get the thanks for working on these classrooms.

Best regards,
Bob Lim
Vice President of Information Technology
and CIO at San Jose State University

Labs Anywhere, Labs Anytime with DaaS

Desktop-as-a-Service (DaaS) represents our University’s next generation of computer labs, allowing students to access labs anytime, anyplace. DaaS not only reduces the need for students to be on campus to do lab work, it’s cost effective, flexible, and adaptable. 

The College of Social Sciences debuted their state-of-the-art “Spartan Experimental Economics Lab” DaaS lab dedicated to their rigorous exploration of complex economic and social sciences topics. Similar labs are up and running in the cloud for other colleges, hosting powerful applications like MATLAB, RStudio, JMP Pro, Python, and more. Our virtual solutions team is always excited to build something new for instructors, whatever department they’re from. DaaS labs give students access to computer resources they may not have otherwise, whether that’s in data, systems, or even creative fields. Simply fill out the request form and we’ll reach out to you

DaaS is a big win for our goal to have a mobile campus where students can study and get work done from anywhere at any time. And that’s where we are today. We’re connecting with instructors to find new ways of bringing lab work directly into the classroom. We’re also using DaaS as a secure solution for our staff who work with sensitive or valuable data — these virtual desktops are protected by our campus network. As we progress toward the goals of Transformation 2030, SJSU IT will be working with DaaS more and more to expand remote work, learning, and teaching opportunities. 

Lee Andersen, Tristan Orlino, TG Tran, and Scott Pham have all done great work getting our DaaS program where we are today.

Best regards,
Bob Lim
Vice President of Information Technology
and CIO at San Jose State University