SJSU IT Extended Education Technology Series: Generative AI Thought Leadership

Artificial neuron in concept of artificial intelligence. Wall-shaped binary codes make transmission lines of pulses and/or information in an analogy to a microchip. Neural network and data transmission.


Generative AI has the potential to revolutionize how we work, learn, create, build — how we live. It also raises social, ethical, and regulatory concerns about the future of responsible technology. SJSU IT has invited industry leaders and AI experts to campus to explore how AI is changing our world and how it will impact you. Sign up today to attend Generative AI Thought Leadership, the latest event in our SJSU IT Extended Education Technology Series, on October 5, 2023 from 3pm to 4:30pm. This hybrid event will have limited in-person capacity, but all are welcome to join via Zoom.


Guests will include SlashNext CEO Patrick Harr and FBI Supervisory Special Agent Scott Hellman. Together, we’ll be discussing the growth of AI, its benefits, and the latest trends and defenses in AI-enabled threats and security. Following the event, we’ll have a moderated open panel discussion.

Everyone who completes the RSVP form before the event will receive a Zoom link. Please RSVP by 10/3 if you wish to attend in-person.

Thank you,
Bob Lim
Vice President of Information Technology
and CIO at San Jose State University

SJSU IT Tips – Recent Spear Phishing Attacks

Campus Community,

Some members of our campus were recently targeted by a sophisticated email attack. This email claimed to come from an SJSU employee, asking the recipient to open certain attachments and refund purchases.

This type of attack, called “spear phishing,” was an attempt by criminals to gain access to SJSU accounts. Phishing attacks have always been and continue to remain especially prevalent in higher education because of our inherent transparency. Spear phishing attacks take this tactic one step further, targeting specific individuals using specific scenarios that look and feel much more plausible. For example, attackers may claim to be the CEO or other executives attempting to trick Finance employees into sending money, even attaching fake invoices with seemingly-official logos and letterhead. Sometimes these spear phishing attempts happen via text, such as the infamous Gift Card Scam.

Here’s a tip to level up your account security: use Google’s applications, such as Gmail and Chrome, when accessing your account on mobile. It’s the best way to get the most out of Google’s security features associated with your SJSU account. 

As a rule, SJSU IT will never ask you for your login information via email.  SJSU IT will also never ask for you to “pivot” from email to SMS (text).  If an email or text message contains content you find questionable or references information you are unaware of, it’s a good idea to contact the sender yourself and verify the situation. Take a moment to call them on the phone.

Visit our website for more information on How to Spot a Phishing Attempt or to sign up for our ongoing phishing education program. You can also visit Google’s site to see how reporting phishing emails in Gmail helps prevent future attempts. If you believe your account may have been compromised, please email immediately. 

Thank you to our Information Security Team for providing this tip and always working to keep our university protected. As always, the SJSU IT Service Desk is here to help by phone at (408) 924-1530 or online.

Bob Lim
Vice President for Information Technology
and CIO at San José State University

National IT Professionals Day


I want to take a moment to say thank you to everyone in SJSU IT for your dedication and commitment. Today is National IT Professionals Day. It’s a day for organizations to recognize their IT departments, such as the posts on San Jose State University’s Facebook page and Instagram.

Thanks to your hard work supporting our university and our students, SJSU is one of the most innovative universities in the country. Your devotion to our mission of service, your camaraderie with each other, and your constant ability to go above and beyond are what make SJSU IT such an amazing place to be.

So, to everyone in our division: Thank you. You are what makes working here special.

Thank you,

Rosh Hashanah, Yom Kippur, and Sukkot


Rosh Hashanah, the Jewish New Year, is both a time of rejoicing and of serious introspection – a time to celebrate the completion of another year while also taking stock of one’s life. The two days of Rosh Hashanah usher in the Ten Days of Repentance, which culminate in the major fast day of Yom Kippur, the Day of Atonement.

Among the popular traditions associated with the holiday is a ceremony performed on the afternoon of the first day of Rosh Hashanah called Tashlich, when people throw crumbs or pieces of bread, symbolizing their sins, into flowing water.

The Challah (traditional bread) that is eaten for the Rosh Hashanah season is round, symbolizing the eternal cycle of life. Challah is traditionally dipped in honey, symbolizing the hopes for a sweet New Year. The same is done with apples, which are made even sweeter with the addition of honey.

Four days after Yom Kippur, the holidays of Sukkot will begin. This festival is also known as the Feast of the Tabernacles, as it remembers the years that the people of Israel spent sheltered in tents while crossing the desert from Egypt to the Promised Land. That is why many Jews celebrate these seven days by eating and sleeping in a tent (sukkah), that they set in their garden or balcony.

Learn more at

Best Regards,

The SJSU IT Diversity, Equity, and Inclusion Committee

Norma Brown Ryan Campbell Tino Cruz
Rashmi Kumar Kara Li Bob Lim
Matthew Loo Maggie Panahi Willie Simon

SJSU IT Tips – Where to Find the Service Desk

Dear Spartans,

At the end of every tip, I like to remind you that the SJSU IT Service Desk is always here to help. But here’s a tip for when you’re on campus: you can visit the Service Desk in person for on-the-spot help. 

Visiting the Service Desk is a great way to get quick help with logins, Duo, password resets, WiFi, accessing SJSU online resources, and more. The SJSU IT Service Desk is located in the Technology Lab on the first floor of Clark Hall.

Map of SJSU Main Campus with a large red arrow pointing to Clark Halll labeled "Clark Hall First Floor."


Thank you Sharon Watkins, Lead Service Desk Support Specialist, for this tip. And of course, as always, the SJSU IT Service Desk is also here to help by phone at (408) 924-1530 or online as well.

Bob Lim
Vice President for Information Technology
and CIO at San José State University