For new and returning faculty, we have the SJSU IT Services – Fall 2019 Faculty Edition, a handy guide of some of the most useful technology solutions for instruction and research
We’ve heard the feedback from faculty and staff about password security and have made changes to how often password renewals will be required. Starting with our initial pilot rollout, if faculty or staff have Duo Two-Factor Authentication (2FA) active on their SJSUOne account, their password won’t expire for two years. That means no more email reminders every 180 days and no more locking yourself out when you inevitably forget it the next morning. Our goal is to always find technology solutions that add more value — that’s the competitive advantage that SJSU IT offers.
Two-Factor Authentication adds a second layer of security to your SJSUOne account. By verifying your identity using a second factor (such as a key fob or your mobile device), 2FA makes it much more difficult for anyone else to log into your account, even if they know your password.
Signing up for Duo is easy and free. Learn more about Duo 2FA and fill out the registration form on our Duo@SJSU webpage. We’ve already made enrollment mandatory for university staff, and we’re aiming to have all faculty enrolled in Duo by December 1, 2019.
We greatly appreciate everyone’s diligence and support in protecting our students’ data and enhancing the security of our campus. Thank you for your continued help and support.
This latest event in the IT Extended Education Technology Series featured an analyst briefing from Gartner’s higher education blockchain expert. Covering core concepts, use cases, and disruptive power for universities, the presentation examined this emerging technology from a top-down leadership perspective, outlining practical benefits alongside the risks and challenges. We anonymously surveyed the briefing attendees for feedback.
A Quality Presentation
Of the surveyed participants, 93.8% marked the overall quality of the event as Good, Very Good, or Excellent. Some of the respondents provided actionable feedback. One wrote, “I would love to have the a copy of the slide deck. It was extremely informative.” We contacted Gartner that day to get a copy of their deck and forwarded it out to all attendees by the next day. The presenter herself received high marks, as all respondents marked the quality of the presentation as Good, Very Good, or Excellent. “Terri [the presenter] went to details when needed/asked. Very professional. I learned new use cases for Higher Ed.”
One area we can do better is making sure the presentation fits the technical skill level of the room. Only 66% of respondents marked the relevance of the material as Very Good or Excellent with the remaining 34% marking Good. While some commented that the presentation jumped in without enough foundation, others said that it wasn’t advanced enough.
Respondents valued how the presentation supplemented existing or academic knowledge of Blockchain, with 93.8% of them saying they valued it Highly, Very Highly, or Exceptionally Highly. One commented, “I’m starving for this kind of material. Very important to helping us think forward.” Exploring these kinds of cutting-edge technologies and evaluating how they could be applied to our campus is a core goal of these workshops. After the presentation, 66.6% of surveyed participants said they would support future university blockchain initiatives. Though the question was left up to interpretation, respondents were still excited about the possibility of bringing blockchain to campus, with one participant saying, “Easing processes and access to information? Heck yeah.”
The best barometer for success, however, is the likelihood of participants to attend another similar briefing, workshop, or presentation in the future. When asked if they’d come to another IT Extended Education Technology Series event again, 94% said yes. The most requested topic for a future event was Artificial Intelligence, with 60% of those responding choosing AI. Other popular responses were Cloud Service and Cybersecurity.
Watch your inbox for information on upcoming IT Extended Education Technology Series events as we look to bring more industry experts and enterprise-grade tools to San Jose State University.
Every month, IT support staff receive thousands of help tickets from all across campus. Tickets are acknowledged and initially responded to within the same business day and normally resolved within 48 hours. These tickets consist mainly of change reports and incident reports. Change reports happen anytime a user requires a change, such as a software upgrade or new printer install. Incident reports are filed whenever something breaks or stops working correctly. Providing above and beyond customer service on every level is the prevailing goal of the IT Division. That’s why we proactively monitor servers, network ports, and more 24/7.
April Change Reports
In April 2019, IT received 5,386 change reports. Of those, 4,568 (85%) were closed within 48 business hours, 377 (7%) were closed within 120 hours and another 199 (4%) were closed by the end of the month. This left 242 (4%) tickets open when the month ended, which includes tickets submitted late in the month that will close in early May.
April Incident Reports
In April 2019, IT received 400 change reports. Of those, 365 (91%) were closed within 48 business hours, 10 (3%) were closed within 120 hours and another 16 (4%) were closed by the end of the month. This left 9 (2%) tickets open when the month ended, which includes tickets submitted late in the month that will close in early April.
The eduroam roaming wifi service makes connecting easier for students, faculty, and staff who travel. It provides easy and secure network access when visiting an institution other than their own by allowing users to authenticate their login using the same credentials as their home institution. This means if you go to another eduroam participating school, you can login using your SJSUOne account. Likewise, visitors for schools across the world come to SJSU and use their logins. In March, SJSU’s eduroam network connected visitors from 204 locations across 35 countries, including Japan, Germany, Hong Kong, and more.
US Visitors to SJSU
|University of California-Santa Cruz||1008|
|University of California-Davis||872|
|California State University-Sacramento||324|
|University of California-Santa Barbara||170|
|California State University-Chico||134|
|California State University-Fullerton||115|
|University of California-Berkeley||100|
|University of California-Los Angeles||89|
|California State University-Fresno||87|
|San Diego State University||77|
|California State University-Monterey Bay||71|
|California State University-Stanislaus||70|
|California Polytechnic State University-San Luis Obispo||39|
|University of Nevada-Reno||30|
|University of Nevada-Las Vegas||30|
|Georgia Institute of Technology||26|
|University of Minnesota-Twin Cities||25|
|University of Massachusetts-Lowell||23|
|University of San Diego||23|
|University of California-San Diego||22|
|California State University-San Bernardino||20|
|University of Michigan||19|
|University of California-Riverside||18|
Global Visitors to SJSU
|Country of Origin||Frequency|