“I had some challenges with several of my paychecks when I first started here at SJSU. Some of it was due to my own error in filling out my paperwork, and some of it was related to other matters. In both cases Castelle responded quickly and empathetically. She made it clear that she understood how important it is for someone to have their pay sorted out, and took action. I really felt heard and supported, and I appreciate her for that. Thank you, Castelle for making the complicated and difficult easier to understand, and for going above and beyond.”

– Shonda Goward