“I was transferred by Trang (who did a great job herself in explaining the process) to Denny Yau, Parking Services Manager. From the moment Denny picked up the phone he was upbeat and had every bit of a positive, productive attitude. I noticed Denny used key words that were oriented towards solutions, he listened attentively and not ever once interrupted the employee I was helping,and gave us information about weekly patrol services that illustrated the excellent work that Parking Services was providing. He came up with a solution that was unexpected and absolutely appreciated. I nominate Denny because I believe his kindness was genuine and his customer-oriented service deserves recognition for the value he brings to the department of Parking Services. Thank you Denny! Stay awesome. : ) ” — Anonymous