In their recent academic paper, “How Texts Confuse Online Buyers: Quantifying Text Quality of Online Product Descriptions,” researchers from San José State University’s Lucas College, Ming Zhou and Shaonan Tian, alongside Yang Sun from Park University, dive deep into the ways product descriptions can make or break consumer engagement and online sales. This study is a prime example of applied research with direct industry impact, offering actionable insights for e-commerce platforms and retailers.
