“Full of knowledge and information. Provides excellent customer service externally as well as internally. She is very detailed when giving information and explains the process very well. She never says, ‘No  I can’t help you’. I believe she NEEDS to get recognized for this.  I honestly would not have understood some of the process if it was not for her. Starting new to an organization is very difficult especially the State system. I am very grateful to have her in my department.” — Lina Azim