Examining Data Privacy

A hand holding a cell phone with a form open with fields for "Full name," "Date of birth," "Address," "City," and "Phone number."

Our personal privacy is essential to our sense of being and the formation of relationships – what we share and who we share it with helps define how we are perceived and how we perceive ourselves. So it’s no wonder that data privacy has become one of the most important concerns in higher education IT. 

Before we dive into a conversation about privacy, I want to let you know that SJSU IT doesn’t use your data to monitor you. We’re never checking in to see what you’re doing, but that doesn’t mean entities outside of SJSU aren’t. We’re doing everything possible to make your accounts and data safer and more secure. You can find our privacy notice here.

Data privacy is about more than just how and what kind of data gets collected. It’s also about protecting your data and earning your trust – privacy and security are inherently linked together. We highly value your trust and we work hard to protect your privacy and your data. 

When we talk about data privacy, it’s important to know how data about us is collected actively and passively. Active collection is when you share information explicitly, such as when you complete a transaction online, fill out a survey, make a new social media profile, or sign up for a new service. Passive collection is when your actions and choices are being monitored and mined for data, such as how cookies track which websites you visit, how long you visit them, and what you choose to click on. Another example of passive data collection is data that is collected through your everyday interactions: your gender, outward physical health, and shared experiences. In today’s world, your data is collected all the time, whether you know it or not.  

Aside from our own university privacy notice and the CSU’s privacy notice, San José State University follows an increasingly complex web of data privacy regulations and laws. Federal regulations such as the Family Educational Rights and Privacy Act (FERPA) are designed to protect student data. There are also special considerations for health and wellness data through the Health Insurance Portability and Accountability Act (HIPAA). On the state level, the California Consumer Privacy Act (CCPA) was the first comprehensive data privacy legislation in the country and remains one of the strictest. There are many more regulations, rules, and best practices to be taken into consideration when thinking about data privacy. 

However, even this ever-growing list of regulations fails to keep pace with the rate of advancement in technology. Because of this rapidly shifting landscape, we cannot rely solely on regulations and policies to protect us. We have to be extra cautious about what we share, where we share, and with whom we choose to share. It’s up to each of us to be mindful. 

Data privacy is a deep topic that weaves through many areas of Information Technology, and I know it matters to so many of you, as it does to many of us in SJSU IT.

Best regards,
Bob Lim
Vice President of Information Technology
and CIO at San José State University

 

GenAI at SJSU: Explore & Experiment

Fellow Spartans,

Recently, I gave a presentation to the University Leadership Council on Generative AI (GenAI). I’d like to share some of the insights from that presentation with you, our community of faculty and staff, to encourage everyone to experiment with GenAI. 

GenAI represents a massive opportunity for our campus and for our students. SJSU IT is partnering with Student Affairs and University Marketing and Communications on a smart search feature for our website to help students get answers to their questions using natural language. We’re also working with Google to pilot their Gemini AI platform at our university. I’ll talk more about those projects in a followup message, but for now, I want to give you a little AI background and share resources to learn more about GenAI to apply to your day-to-day work.

Traditional AI started in the 1950’s, eventually evolving into the predictive AI systems that are the foundation of advanced analytics. GenAI uses a similar concept, predicting desired output, to “create” new content: text, images, and even music. 

In higher education, GenAI has huge potential benefits for almost every department across SJSU. 

  • Virtual TAs can help create exam questions, assist with grading, and identify areas where students need additional support. 
  • Students can have a personalized study partner that adapts to their individual needs and learning styles, tracks academic progress, and translates course content into other languages. 
  • As a virtual office assistant, GenAI can help write PDs, evaluate incoming resumes, generate first drafts of emails, summarize long-form content, give at-a-glance breakdowns of complex spreadsheets, and more. 
  • At SJSU IT, we already use GenAI to assist with 24/7 cybersecurity monitoring. 

How can GenAI help you today? The only way to find out is to try it. 

The GenAI market is evolving rapidly – Dr. Simon Rodan from the Lucas College and Graduate School of Business recently shared with me this article comparing five top GenAI offerings, underscoring how there is no single GenAI option that works best for every use case. Don’t wait for the perfect GenAI solution: explore what’s available now. Test out different options to evaluate how their output varies. Incorporate GenAI into your daily workflow and see how it can help. Here are some resources to get you started:

Lastly, I want to acknowledge that GenAI comes with concerns about ethical use, accuracy, privacy, bias, and compliance. As with most technologies, an intentional approach can help alleviate many concerns. SJSU’s AI Vision Statement provides clear direction on how our university can embrace this new opportunity responsibly and mindfully. 

I’m excited to enter this frontier with you together. 

Best regards,
Bob Lim
Vice President for Information Technology
and CIO at San José State University

SJSU IT Extended Education Technology Series: Generative AI Thought Leadership

Artificial neuron in concept of artificial intelligence. Wall-shaped binary codes make transmission lines of pulses and/or information in an analogy to a microchip. Neural network and data transmission.

Spartans,

Generative AI has the potential to revolutionize how we work, learn, create, build — how we live. It also raises social, ethical, and regulatory concerns about the future of responsible technology. SJSU IT has invited industry leaders and AI experts to campus to explore how AI is changing our world and how it will impact you. Sign up today to attend Generative AI Thought Leadership, the latest event in our SJSU IT Extended Education Technology Series, on October 5, 2023 from 3pm to 4:30pm. This hybrid event will have limited in-person capacity, but all are welcome to join via Zoom.

RSVP NOW

Guests will include SlashNext CEO Patrick Harr and FBI Supervisory Special Agent Scott Hellman. Together, we’ll be discussing the growth of AI, its benefits, and the latest trends and defenses in AI-enabled threats and security. Following the event, we’ll have a moderated open panel discussion.

Everyone who completes the RSVP form before the event will receive a Zoom link. Please RSVP by 10/3 if you wish to attend in-person.

Thank you,
Bob Lim
Vice President of Information Technology
and CIO at San Jose State University

Gartner Blockchain Analyst Briefing Recap

This latest event in the IT Extended Education Technology Series featured an analyst briefing from Gartner’s higher education blockchain expert. Covering core concepts, use cases, and disruptive power for universities, the presentation examined this emerging technology from a top-down leadership perspective, outlining practical benefits alongside the risks and challenges. We anonymously surveyed the briefing attendees for feedback.

A Quality Presentation
Gartner Blockchain Briefing attendee satisfaction surveyOf the surveyed participants, 93.8% marked the overall quality of the event as Good, Very Good, or Excellent. Some of the respondents provided actionable feedback. One wrote, “I would love to have the a copy of the slide deck. It was extremely informative.” We contacted Gartner that day to get a copy of their deck and forwarded it out to all attendees by the next day. The presenter herself received high marks, as all respondents marked the quality of the presentation as Good, Very Good, or Excellent. “Terri [the presenter] went to details when needed/asked. Very professional. I learned new use cases for Higher Ed.”

One area we can do better is making sure the presentation fits the technical skill level of the room. Only 66% of respondents marked the relevance of the material as Very Good or Excellent with the remaining 34% marking Good. While some commented that the presentation jumped in without enough foundation, others said that it wasn’t advanced enough.

Adding Value
Gartner Blockchain Briefing value add survey question resultsRespondents valued how the presentation supplemented existing or academic knowledge of Blockchain, with 93.8% of them saying they valued it Highly, Very Highly, or Exceptionally Highly. One commented, “I’m starving for this kind of material. Very important to helping us think forward.” Exploring these kinds of cutting-edge technologies and evaluating how they could be applied to our campus is a core goal of these workshops. After the presentation, 66.6% of surveyed participants said they would support future university blockchain initiatives. Though the question was left up to interpretation, respondents were still excited about the possibility of bringing blockchain to campus, with one participant saying, “Easing processes and access to information? Heck yeah.”

Moving Forward
Interest in future IT Extended Education Technology Series events surveyThe best barometer for success, however, is the likelihood of participants to attend another similar briefing, workshop, or presentation in the future. When asked if they’d come to another IT Extended Education Technology Series event again, 94% said yes. The most requested topic for a future event was Artificial Intelligence, with 60% of those responding choosing AI. Other popular responses were Cloud Service and Cybersecurity.

Potential future workshop topics

 

Watch your inbox for information on upcoming IT Extended Education Technology Series events as we look to bring more industry experts and enterprise-grade tools to San Jose State University.

Thank you,
Bob Lim

Google Cloud Platform Workshop

In a first among the CSU system, Google partnered with the SJSU IT Division to host a workshop on some cutting-edge cloud technologies: Artificial Intelligence, Machine Learning, Decision Learning, and Data Engineering. Close to 500 Spartans (including students, faculty, researchers, and staff) signed up to attend the January 8-11 event in Clark Hall, though we could only fit 50 into a packed room. The workshop brought one of Silicon Valley’s biggest tech giants to campus and augmented academic knowledge with hands-on opportunities from a field expert, delivering on IT’s promise to bring enterprise-grade academic technology advancement to SJSU.

In a follow-up survey, 100% of respondents rated the workshop as Very Good or Excellent and 100% said they would attend a future workshop hosted by IT.  “The content of the workshop is very informational and advanced in the cloud platform field. The hands-on labs are interactive exercises those make me understand the concepts well and be involved in the learning process,” said one.

When asked valuable the session was in supplementing academic knowledge, 90% of the responders rated the workshop Very Good or Excellent. SJSU IT looks to roll this success forward into future events. Participants in the workshop expressed interest in a number of other topics for possible future workshops, with Artificial Intelligence and Blockchain leading the way followed by Cybersecurity and Virtual Machines.

Google’s instructor remarked that the attendees at SJSU were some of the quickest, most engaged he’s worked with. The feeling was mutual, with one attendee stating, “The instructor was very knowledgeable with what he teaches and gives very good presentations. He was very helpful with the labs.”

While many of participants were SJSU students, there were plenty of researchers, faculty, and staff, all gaining practice and experience with enterprise-level tools to carry into the classroom or implement within the university’s IT and research infrastructures. “Overall the topics covered on GCP was exceptional. SJSU is currently exploring the implementation of cloud-based BI and Predictive analytics strategy. The timing of these workshops is just perfect and they allow the technical team to perform comparisons and benchmark for the ideal solution that is beneficial to SJSU,” said Ravi Pisupati, a Senior Analyst & Project Manager with SJSU.

Thank you to everybody involved in making this event a success. It certainly didn’t go unnoticed, as one attendee commented, “The room had a speedy WIFI connection and wonderful setup screens. Thanks for organizing everything so well for us. Their effort and hard work made the intensive experience much easier.” I could agree more and want to specifically thank Joseph Chou and Willie Simon for their work on this event.

Best Regards,
Bob Lim