“For her patience alone, Lien should be nominated for Spartans Stepping Beyond; but, she actually did so much more than that. Without a single exaggeration, I believe that I must have asked at least 15 questions of Lien throughout today, through at least 3 different e-mail chains. She not only helped me by answering every question and explaining the processes when needed, she did so with a smile in her e-mails. If I was driving her crazy, she gave no impression of it. Thank you, Lien, for being the most helpful, most supportive, and most excellent representative of a Spartan!” –Sonja Bowsky