In the spirit of the Vision 2017 goal of Helping and Caring, and in response to campus-wide requests, HR is developing customer service training. Look for Step Beyond: SJSU Customer Service Training to be rolled out in the coming weeks. Step Beyond will cover the components of quality customer service and will give attendees an opportunity to step out of their own shoes and into those of the customer. The major theme of the training is going a “step beyond” to create a culture of helping and caring on campus.

HR will be offering Step Beyond: SJSU Customer Service Training as an open HR101 class throughout the year. We will also go to departments to facilitate trainings upon request. For more information, contact Julie Inouye Wong.