Editor’s note: The following message was emailed to all students, faculty and staff on August 23, 2018.

Dear All,

I want to update you on an incident that occurred near campus yesterday involving one of our students.  As Alert SJSU subscribers know, a student reported he was held at gunpoint and forced to withdraw cash from several ATM machines. The ordeal began at the 7-Eleven store on East San Salvador Street. The suspect has been described as a male in his twenties with a dark complexion and hair dyed yellow. He was wearing a gray hooded sweatshirt, black sweat pants with a white stripe, and a JAMZ-brand gray backpack.

The student returned to his residence, where his roommate suggested he call police. I would like to commend both individuals for enabling the San Jose Police Department to launch an investigation immediately, with assistance from the University Police Department. The suspect remains at large. Anyone with tips or information is asked to contact SJPD’s robbery unit at 408-277-4166 or UPD at 408-924-2222.

In the meantime, our Student Affairs team has been in contact with the student, who is understandably shaken but otherwise physically unharmed. I know this report has left many of you shaken as well, whether you are a student or a faculty member or a staff member. UPD is asking all of us to remain on alert and aware of our surroundings. Confronted with a similar situation, police urge us to call 9-1-1 and leave the line open.

We are committed to keeping you safe and informed. This is why we frequently send Alert SJSU messages. We recently installed additional indoor and outdoor security cameras on both the main and south campuses. As classes begin this fall, you should see increased police presence on and around SJSU.

So please, be sure to report all crimes to the police, use our blue light phones and connect with our safety escort program.

Sincerely,

Dr. Mary A. Papazian, President