Category Archives: System/Technical Updates

Major Changes Coming to MySJSU/HSJPRD in March

A major upgrade to MySJSU/HSJPRD is coming in March and you need to be aware of the following information:

  • You will be unable to log into MySJSU/HSJPRD between 5:00 p.m. Thursday, March 1 and the morning of March 6 (exact time to be determined)
  • You will see a new version of the MySJSU website on Friday, March 2 but will be unable to log in until the morning of March 6
  • On March 6 you will notice a new look and feel to the system; tutorials will be available to assist you

When the system comes back online you will be able to log in using your SJSUOne ID and password. If you have not yet done so, see Activate Account to activate your SJSUOne Account. You will need your 9-digit SJSU ID (Tower ID), your birth date and your mailing address.

Several hands-off overview sessions have been scheduled and are intended to give you a glimpse at the new version of the software. You will learn about new features and changes to existing functionality including the new self service absence management pages. This course is not required but regular users of MySJSU/HSJPRD are encouraged to attend.

This week’s sessions are full but there are plenty of seats in the sessions next week. You MUST register to attend; the sessions are not walk-in. Log into MySJSU/HSJPRD to view session dates and times and to enroll. Search for Course Code HCM999. See Search for a Course and Enroll in a Session for assistance.

Please contact the CMS Help Desk (cmshelp@sjsu.edu / 408-924-1530) if you have any questions.

Protect Yourself from Phishing Schemes

Please do not reply to any requests asking for your email password or other credentials. These types of emails are referred to as phishing — attempts to collect your authentication credentials and take advantage of your accounts for illegal purposes. Email phishing messages are sent regularly to many SJSU students, faculty and staff.

The CMS Help Desk will often ask for your User ID, but will never ask for your password. Any message that asks for your MySJSU password is a hoax.

To protect yourself:

  • If you have replied to any of these emails with your email password, please log back into your email account and change your password as soon as possible to prevent your email address from being used to compromise other peoples’ accounts
  • If you have replied to any of these emails with your MySJSU password, please log back into your MySJSU account and change your password as soon as possible
  • To ensure that SJSU messages are delivered to your inbox (not your SPAM or Bulk folders), please add @sjsu.edu to your filter options
  • Contact your email provider for detailed instructions on how to set your mail filters
  • Please check your SPAM and Bulk folders frequently for messages from SJSU

eMail Phishing Schemes – Do Not Reply

Email phishing messages are sent regularly to many SJSU students, faculty and staff. The CMS Help Desk will often ask for your User ID, but will never ask for your password. Any message that asks for your MySJSU password is a hoax.

These messages should be ignored and deleted from your inbox. If you accidentally respond to an email message like this, please login to MySJSU and change your password immediately to prevent unauthorized access to your account. Contact the CMS Help Desk at 408-924-1530 if you have any questions.