A newsletter brought to you by the SJSU IT Division

Dear Campus Community:

I am looking forward to an exciting year. As part of our plans for 2018, I will be sharing with you our strategies, as well as the programs and projects ahead.

For our first newsletter, we will focus on productivity. In my discussions with many of you, one recurring topic was how to increase operational efficiencies. Specifically, we are highlighting the progress that the IT Division is making to increase productivity.

By improving and optimizing our systems, we expect to see more investments in innovation. These new resources and capabilities will be a substantial driver of success for students, faculty, and staff.

Thank you for your time and please let me know if you have any questions or feedback about the information we are sharing with you today.

Best regards,

Bob Lim

VP, Information Technology and CIO

DocuSign is an excellent example of a platform that is helping to streamline processes to make life better and more efficient for our SJSU faculty and staff. It has decreased the amount of time, paper, and ink it takes for documents to get processed. It has also shortened the turnaround time from weeks and days to hours or even minutes. DocuSign allows you to quickly and securely make each agreement and approval process digital, from any device, anywhere in the world.

• It will enable you to sign documents anywhere on any device, a couple of taps on your phone or tablet and you’re done.
• You can email documents for immediate signature and return.
• More secure than paper. Documents are encrypted, and a complete audit trail is maintained.

Since implementation in August of last year, approximately 1,000 campus faculty and staff users have exchanged more than 13,000 electronically signed documents.
We are hosting user forums to promote adoption and share best practices. To learn more about using DocuSign visit DocuSign Help.

Many people across the campus have contributed to the success of our DocuSign initiative. I want to individually thank Leon Nguyen and Joel Johnson from the SJSU IT Division for leading this effort. Additionally, a big thank you to all of the departments that have quickly embraced this solution and for making DocuSign a considerable success.

Guest Wi-Fi

In our last message, we talked about Wi-Fi improvements based on the feedback from faculty, staff, students, and visitors. The most significant area of concern was the guest Wi-Fi login. Based on your input, we have significantly improved the use and performance of the SJSU Guest Wi-Fi service. We have simplified the guest login process considerably by driving improvements including:

• The elimination of the user authentication requirement
• Significantly increased the speed and the length of session timeouts during idle activity periods.
• Users of the service now only need to accept the University’s Acceptable Use Policy (Terms of Use) with a single screen click to access the Internet quickly.

Overall, It’s essential to all of us that access for guest Wi-Fi is a positive experience at SJSU. It is often the first impression a visitor has of the University.

However, stay tuned, we are not done yet. We continue to improve SJSU Wi-Fi. We are currently working on approaches to significantly expand Wi-Fi on the south campus. We will share more details with you once the planning phase is complete.

I would like to thank Shai Silberman, Steve Chang, and Steve McAulay of the IT Division for their leadership and effort in this successful effort.

IT Website

Be ready to see some changes on our SJSU Information Technology Website in the upcoming months.  We are focused on improving the content, look and feel. Our goal is to make our website clear, easy to use, and informative, allowing everyone at SJSU to know what services they’re entitled to and our service levels.

This redesign will help us optimize the IT services we deliver to the campus. It will provide transparency to services and would allow both the University and the IT Division to boost their productivity with a simple and easy to use website.

A special thank you to Cynthia Salinas and Brenden Sparks of the IT Division for leading this effort.

Best Regards,
Bob Lim