Here’s a tip for Duo Multi-Factor Authentication (MFA): SJSU IT provides hardware tokens (key fobs) as an alternative to authenticating with your phone. The key fob is a good option for folks without a mobile device, with an older mobile device, or who need to minimize device usage. It generates a random six digit code used for verification. A different code is generated for each login attempt.
To request a key fob, contact the SJSU IT Service Desk by phone at 408-924-1530, in person, or online. Once you’ve put in a request, the SJSU IT Service Desk will let you know when your hardware token is ready to be picked up. Requesting a key fob will take more time than the self-service Duo Mobile app activation process. After your hardware token has been activated and issued to you, you will be prompted at each login to enter the special security code provided by your hardware token.
Thank you Celine Mingfield, Customer Service Specialist, and Sharon Watkins, Lead Service Desk Support Specialist, for providing this tip to campus. As always, the SJSU IT Service Desk is here to help by phone at (408) 924-1530 or online.
Vice President for Information Technology
and CIO at San Jose State University