“Joni is responsible for registration, grades and reinstatement. Joni does all these well, efficiently and shows great customer service. Joni also goes beyond these responsibilities; she will help you with other items as well for the success of the students. Joni’s great knowledge of the process has made my job (and I am certain many other faculty and staff) more productive — she is always quick in getting back to you (less than 24 hour) and makes the corrections/changes promptly. I am one in hundreds and thousands of people she provides service to — it’s truly amazing. SJSU should be thankful that we have someone in this position that is so critical to students, faculty and staff.” — Lilly Wildeman