“SueEllen has been extremely helpful to me with the refund process.  Working in accounts receivable for the majority of my career, refunding money is not something I was comfortable with.  Each time I had a question (and I have had many questions) SueEllen patiently walked me thru the process, so that I understood why I was refunding money back to the student. There are numerous reasons why SJSU would refund money back to a student and SueEllen has explained each process step by step and with great patience.  I am fortunate to have her as a colleague and friend.” — BettyJo Alexander