“During my transition from the Bursar’s Office to Housing Services, Zaheda has been extremely helpful. A large part of my new position requires refunding students for their housing down payments.  Parts of this have been quite challenging. Each time I have emailed or called Zaheda, she has been very patient and super helpful.  She takes the time to help me understand the process.  I am so very thankful for her kindness and gracious attitude.” — Betty Jo Alexander