Service Catalog guides ITS users to the right resources

ITS has an updated service catalog that highlights all the services it offers to campus, from equipment to applications.

ITS has an updated service catalog that highlights all the services it offers to campus, from equipment to applications.

Information Technology Services has launched an updated online service catalog that will help students, staff and faculty understand what resources the department provides to the campus, where to find those resources online and who to contact should they need customer service.

The updates were made based on feedback from the campus community. Students, staff and faculty will be able to find information on the following topics:

  • Accounts, passwords and security
  • Enterprise systems (such as MySJSU, Canvas, CFS, FTS, etc.)
  • Software and applications (such as Adobe, Microsoft, Webex, Google, etc.)
  • Communication and collaboration (such as phones, email and TVs)
  • IT Help Desk
  • Web Development and hosting (OU Campus, blogs)
  • Computers, devices and data storage
  • Instructional and meeting space technology
  • Wi-fi, internet and networks

The goal of the updated service catalog is to help users better navigate to the resources they need. The updates include more in-depth information about each service, who can use the service, what is included in the service, how to get the service, how to get support and any costs associated with the service.

The updates to the service catalog will be ongoing and users are encouraged to share feedback with ITS so the page can continue to be improved.

December 2015 Newsletter: Provost Update: Fostering Community Collaboration

San Jose State is the oldest public institution in California. Our first campus buildings were constructed at a time when much of the valley was still covered in orchards. The city and the university have grown up alongside each other so it’s no surprise that we often find ourselves working together for the betterment of our community.

The partnerships we form are mutually beneficial as CommUniverCity has proven for the last 10 years. CommUniverCity provides research, scholarship and creative activity opportunities for faculty while providing students with engaged learning experiences. Their programs such as College Day and the Records Clearance Project offer our students an opportunity to gain hands-on skills while also benefitting the neighborhoods surrounding SJSU.

The unique CommUniverCity partnership received national accolades in November. I was fortunate to travel to Indianapolis with the program’s Assistant Director Katherine Cushing to receive the
C. Peter Magrath Community Engagement Scholarship Award. The award gives merit to the importance of university-community partnerships in providing educational opportunities for students as well as long-lasting, positive support to our campus neighbors. Thank you to Dayana Salazar, the executive director of CommUniverCity, along with her team, for their vision and leadership.
We have many more community collaborations, some that are well established and others that are just getting started. It has been 15 years since we broke ground on the Dr. Martin Luther King, Jr. Library at the corner of Fourth and San Fernando streets. The joint city-university library was the first of its kind and it is truly an example where the whole is greater than the sum of its parts. Just this month, we finalized an agreement with the city for SJSU to operate the Hammer Theatre Performing Arts Center and I look forward to watching this new connection develop.
As Provost, I always keep an eye out for potential partnerships with city, business and community leaders. As a member of the San Jose Rotary, I and other campus leaders share information about the university while fostering relationships that we hope will lead to even more opportunities to grow together in the future.

In addition to our community partnerships, campus collaborations are also important. As President Sue Martin announced last week, Information Technology Services (ITS) has joined the Academic Affairs Division. ITS managers and employees have long been strong partners in supporting student success. Join me in welcoming them to our division.

I wish you all a wonderful winter break and look forward to seeing you at the start of the spring semester.


Andy Feinstein
Provost and VP for Academic Affairs

Visit the Innovation and Collaboration Expo

Innovation and Collaboration Expo logo

Students, faculty and staff are invited to the Second Annual Innovation and Collaboration Expo on Teaching and Learning Thursday, Oct. 1 and Friday, Oct. 2, from 9 a.m. to 4 p.m. in the SJSU Student Union Ballroom. The event is hosted by Information Technology Services in collaboration with the Dr. Martin Luther King Jr. Library, the Center for Faculty Development, Academic Technology and eCampus.

President Sue Martin will deliver opening remarks on October 1 at 10:00 a.m. and Gerry Hanley, the assistant vice chancellor of Academic Technology Services for the CSU system is scheduled to be the keynote speaker on Oct. 2, at 9 a.m., when he will share updates on CSU-wide initiatives to integrate new technology into education.

The event is free to all students, faculty and staff who are interested in exchanging ideas about integrating technology into teaching and learning. During the event, there will be sessions on collaboration technology used in teaching and learning in higher education, with poster presentations highlighting how CSU faculty members have successfully integrated technology into their courses.

Vendor partners will be at the Expo as part of a Resource Fair to share information on emerging technology that will enhance teaching. There will also be a session on classroom technology support.

Students can learn how collaboration technology helps them learn remotely and enhances learning in the classroom; hear from a panel of peers about how technology in the classroom has improved their learning; and discover how to use WebEx, Google apps, and more.

Faculty can get information on new technology that will enhance learning; attend presentations and demonstrations on collaboration technology; meet instructors from other CSU campuses and learn how they have successfully integrated technology in their courses; exchange knowledge and ideas with campus technology staff on improving classroom technology support; and share their expertise and learn from others about academic and collaboration technology.

Staff can learn how to improve productivity through collaboration tools; share collaboration best practices with CSU colleagues; learn how agility through technology improves responsiveness by eliminating procedural obstacles; and learn to use the right tool at the right time for the right task

Visit the ITS website for more information and to register for the event.