SJSU’s participation in City of San José 2020 Resident Satisfaction survey

SJSU skyline

Dear campus community, 

The City of San José has launched its annual Resident Satisfaction Survey, an effort led by the City Auditor’s Office. For the second year in a row, the San José State campus community is invited to take part in this important initiative, with support from the Knight Foundation. I hope you will join me in doing so.

The survey is a critical tool in our ongoing effort to connect and bring value to the City of San José. In addition, SJSU will have ownership of the survey data, thereby offering us valuable research material each year. The collected data can be invaluable in shaping, refining and enhancing the campus experience for SJSU students, faculty, staff and visitors.  

The survey measures levels of satisfaction in areas such as safety, recreation, transportation, education, health and wellness, the environment and city services. The survey will be open to those who visit, work or live in San José—including those of us here at SJSU!City of San Jose logo

Like last year, the survey and resulting data will be confidential, with no attribution of individual respondents. The survey itself is being administered by neither the City nor SJSU; it will be administered by an external vendor and the data will be held by our Office of Institutional Research for future research purposes. 

Community engagement and strong ties with both the City of San José and the broader region are foundations of our Transformation 2030 strategic plan, particularly the “Connect and Contribute” goal. Active participation in the City of San José Resident Survey allows our campus community to have an impact and voice in the city’s future, direction, services and offerings. 

As a point of interest, the results of SJSU’s portion of last year’s survey can be found here. The City of San José 2019 Resident Satisfaction Survey full report is available here.

The survey will launch and become available for the members of the SJSU community on Wednesday, September 30. That day, you will receive a follow-up message with a link to the external vendor’s website where you can take the survey in English, Spanish or Vietnamese.

We should all be delighted to be included in this survey, as it gives us a tangible opportunity to play an important role in vital City issues. 

Thank you in advance for joining me in supporting this important and exciting survey project!

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