On Monday, December 3, the CMS Help Desk will be renamed to Information Support Services.
All current support services will remain the same.
Several Finance Open Labs have been scheduled (as listed below). Open labs are informal sessions where qualified personnel are available to assist department users who have access to the Finance System (CFS), including Finance Data Warehouse and Financial Transaction Services (FTS). Come to the open lab for help on a number of topics, including:
Employees in need of training to access the Finance systems (FTS, CFS and Data Warehouse) should contact the CMS Help Desk first for assistance. For a list of training courses required to access the Finance systems, see Training for Employees. Please contact the CMS Help Desk at email@example.com or 408-924-1530 if you have any questions.
Update: The October 19 Open Lab has been cancelled. We apologize for any inconvenience.
|Fri, July 27||8 am to 10:30 am||Clark Hall 505|
|Fri, Aug 10||8 am to 10:30 am||Clark Hall 505|
|Fri, Aug 24||8 am to 10:30 am||Clark Hall 505|
|Fri, Sept 7||8 am to 10:30 am||Clark Hall 505|
|Fri, Sept 21||8 am to 10:30 am||Clark Hall 505|
|Fri, Oct 5||8 am to 10:30 am||Clark Hall 505|
|Fri, Oct 19||cancelled||cancelled|
|Fri, Nov 2||8 am to 10:30 am||Clark Hall 505|
|Fri, Nov 16||8 am to 10:30 am||Clark Hall 505|
|Fri, Nov 30||8 am to 10:30 am||Clark Hall 505|
|Fri, Dec 14||8 am to 10:30 am||Clark Hall 505|
A major upgrade to MySJSU/HSJPRD is coming in March and you need to be aware of the following information:
When the system comes back online you will be able to log in using your SJSUOne ID and password. If you have not yet done so, see Activate Account to activate your SJSUOne Account. You will need your 9-digit SJSU ID (Tower ID), your birth date and your mailing address.
Several hands-off overview sessions have been scheduled and are intended to give you a glimpse at the new version of the software. You will learn about new features and changes to existing functionality including the new self service absence management pages. This course is not required but regular users of MySJSU/HSJPRD are encouraged to attend.
This week’s sessions are full but there are plenty of seats in the sessions next week. You MUST register to attend; the sessions are not walk-in. Log into MySJSU/HSJPRD to view session dates and times and to enroll. Search for Course Code HCM999. See Search for a Course and Enroll in a Session for assistance.
The CMS Help Desk will be closed for the winter holiday as listed below. No email or phone requests will be answered when we are closed.
The CMS Help Desk will resume regular business hours on Tuesday, January 3.
When we are back in the office, emails and phone calls will be returned in the order in which they were received. We will do our best to respond to you within 2 business days, but our response may be delayed by higher than normal email volume due to the campus closure. Please do not send multiple emails as that will delay our response to you.
In support of the CFS Data Warehouse, the CMS Training Team has scheduled several FIN008 CSU Finance Data Warehouse training sessions. These sessions provide training on the new financial data warehouse, as well as lab time to set up report defaults and work with your own data. This training is required to gain access to the CFS Data Warehouse. If you currently run Cognos Financial reports, you need to take this training.
Please note that pre-enrollment in these sessions is required. You must be enrolled at least 2 business days prior to the class session so we can create your access in the database. For instructions, see Search for a Course and Enroll in a Session (pdf).
If you already have access to CFS, you will not need to complete a System Access Request form (pdf). If you do not have access to CFS, bring a signed System Access Request form to your training session.
Contact the CMS Help Desk at firstname.lastname@example.org or 408-924-1530 with any questions.