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Archive for the ‘System/Technical Updates’ category

Possible Delays Using WebEx on Saturday

May 7th, 2013

SJSU WebEx

Scheduled Maintenance

WebEx is scheduled for a maintenance update from 12 noon to 6 pm on Saturday May 11.

Possible Impact

We expect a minimal impact for San José State users, but the changes may include the following symptoms:

  • Momentary delays when attempting to perform actions within a meeting
    Example: Shared content may freeze briefly and/or role changes may be delayed
  • Momentary delays when attempting to start, join and/or end a meeting
  • Momentary delays when attempting to access the WebEx primary site, as well as any site ending with webex.com

We apologize for any inconvenience.

Technical Assistance

Please note that technical assistance will not be available over the weekend.

For technical assistance during normal business hours (7:30 am—4:30 pm, Monday—Friday),  contact  Information Support Services at info-support@sjsu.edu or 408-924-1530.

More Information

For information about how to attend or host an online meeting or lecture at San José State, visit our WebEx Portal.

Online Payment Page Unavailable

December 13th, 2012

The Pay Now and Payment Plans and Account Services buttons will be unavailable on Monday, December 17, from 10:00 am to approximately 3:00 pm to allow for enrollment cancellation for those students enrolled in Spring 2013 classes who failed to pay by the December 15 payment deadline.  Please contact the Bursar’s Office at bursar@sjsu.edu should you have any questions.

Has Your MySJSU Password Expired?

August 27th, 2012

Your MySJSU ID

In March ’12, San José State changed over to using SJSUOne accounts for sign in IDs and passwords. You can use your same SJSUOne account ID and password to sign in to your SJSU gmail, your wireless account, and your MySJSU account.

Note: Your ID is the 9-digit number printed on the back of your SJSU ID card. If you do not have an ID card, go to the Bursar’s Office.

Expired Passwords

If you see a message in MySJSU that says your password has expired, you are using the wrong ID/password combination and you need to start using your SJSUOne login credentials.

If you already log into the campus wireless or campus-provided gmail, your ID and password for signing in to MySJSU is the same password you use for those 2 services. 

Activate Your Account

If you have never used SJSUOne, you need to activate your account by visiting SJSUOne Activate Your Account.

Note: If you are a student living on campus this semester, the zip code you will need to use is 95112.

Forgotten Passwords

If you know your ID and have an active account, but just forgot your password, you can get an automated password reset at SJSUOne Lost password.

SJSUOne Password Expiration Emails Coming Soon!

April 13th, 2012

Beginning April 13, emails will be sent to notify you when your SJSUOne password is about to expire.

The first notification will be sent 30 days prior to expiration and the second will be sent 7 days prior.

The email will come from university.systems-group@sjsu.edu. Please make sure to add this address to your contact list so the email doesn’t get sent to your spam folder.

iPad Users: Use Terra Browser instead of Safari in MySJSU

April 11th, 2012

We recommend that you download the free Terra browser before signing in to MySJSU.

There are known incompatibilities with the mobile Safari browser on the iPad and we do not recommend it for MySJSU users.

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