The New Technology Experience For Faculty Fall 2015

SJSU’s location in the heart of Silicon Valley gives our institution an edge in the technology marketplace, as we routinely supply high-technology firms in the area with more engineering, computer science, and business graduates than any other college or university. It’s not surprising, then, to see SJSU embrace educational methods that exploit the latest technology to dramatically enhance the university experience.

The mission of IT Services is to support student success through the innovative use of technology in the classroom and across campus, while supporting automation of SJSU’s administrative functions. We promote “unbounded learning” to enhance student success through continuous learning innovations. We do this by providing agility through an advanced technology infrastructure. Faculty and students will benefit greatly from numerous improvements and advancements that have been made since Spring of this year.

In The Classroom

  • WebEx online collaboration to connect swiftly and securely with students, teachers, colleagues
  • TelePresence available for all Faculty, Staff, Students via WebEx Enabled TelePresence (bridge) and via High Def equipment in some classrooms and conference rooms
  • Next Generation Spaces update – 7 fully integrated learning spaces; 7 fully integrated learning spaces coming in the next year; 6 meeting spaces
  • 30 mobile TelePresence units; 10 available now; others arrive by end of Oct.
  • Updated classroom phones installed
  • Wi-Fi in all classrooms, campus buildings and student residences
    • Nearly 67,000 unique devices connected, 14,500 wireless devices connected
    • Students reporting seeing internet speeds over 100 MBPS

On Campus

  • 4,000 new phones deployed
  • Workstation/computer refresh – Over 3,000 Lab, Faculty, and Staff Computers Replaced

What’s Coming Next
More technology enhancements are on the way as we continue with our five-year roadmap that began in 2012.

  • Innovation & Collaboration Expo, Oct. 1 – 2. All faculty, staff and students are invited.
  • Next Gen rooms with high definition, TelePresence/Lecture Capture in classrooms/conference rooms
  • UPD silent alarm on all faculty & staff phones
  • Outdoor wireless to be completed by August 2016.

We believe that technology enriches the educational process. It transcends geographical and cultural boundaries to provide greater learning and teamwork experiences. We remain committed to providing technologies, services and resources that support an innovative, engaged learning community and enhance student success at SJSU.

Download the complete IT Services Welcome Back presentation for Colleges.

Collaboration And The New Technology Experience For Students Fall 2015

Collaboration is crucial in today’s global environment in order for any business to succeed. The earlier you understand collaboration and working in collaborative, interdisciplinary environments, the more successful you will be when you enter the workplace. Collaboration as a form of virtual communications is a cornerstone of educational transformation: students collaborating with faculty members, and with outside experts, and collaboration between students within your schools and campus and across traditional educational boundaries.

As a student, you will benefit greatly from numerous improvements and advancements that have been made to facilitate collaboration since Spring of this year.

In The Classroom

  • WebEx online collaboration to connect swiftly and securely with students, teachers, colleagues
  • TelePresence available for all students, faculty, staff via WebEx Enabled TelePresence (bridge) and via High Def equipment in some classrooms and conference rooms
  • Next Generation Spaces update – 7 fully integrated learning spaces; 7 fully integrated learning spaces coming in the next year; 6 meeting spaces
  • 30 mobile TelePresence units; 10 available now; others arrive by end of Oct.
  • Updated classroom phones installed
  • Wi-Fi in all classrooms, campus buildings and student residences
    • Nearly 67,000 unique devices connected, 14,500 wireless devices connected
    • Students reporting seeing internet speeds over 100 MBPS

What’s Coming Next
More technology enhancements are on the way as we continue with our five-year roadmap that began in 2012.

  • Innovation & Collaboration Expo, Oct. 1 – 2. All faculty, staff and students are invited.
  • Next Gen rooms with high definition, TelePresence/Lecture Capture in classrooms/conference rooms
  • Outdoor wireless to be completed by August 2016.

We believe that technology enriches the educational process. It transcends geographical and cultural boundaries to provide greater learning and teamwork experiences. We remain committed to providing technologies, services and resources that support an innovative, engaged learning community and enhance student success at SJSU.

Collaboration Technologies At A Glance
TelePresence – Think video conferencing on steroids. The TelePresence experience allows you to expand the learning environment by conducting live, lifelike meetings without traditional classroom constraints.
WebEx — Web conferencing provides flexible instruction with extended reach online. Interactive features include real-time testing and grading, instant feedback, assessment tracking, breakout sessions, and hands-on labs to deliver a variety of dynamic e-learning opportunities.

IT Services Network Winter Break Upgrades

IT Services is continuously working to improve the network services on campus. Our goal is to make it easier and more secure for students, faculty and staff to connect and use the network on campus. The network team was busy during the winter break, performing wireless, switch and firewall upgrades across campus.

After a significant amount of planning and preparation, the following buildings were upgraded to Cisco wireless service over the break:network equipment

  • Event Center
  • South Campus
  • King Library

In the Dining Commons, wireless service was added where it was not previously available. The SJSU wireless upgrade project has been completed and all buildings have new upgraded wireless.
The campus internet firewall was also upgraded from a 2Gbps firewall to a new state of the art Next Generation 40Gbps firewall. The new firewall has the speed and capacity to support campus growth for years to come. Lastly, all the network switches in the King Library and the Health building have been upgraded to new switches providing 1Gbps access on each port.

IT Services continues to tune and enhance the network to enable the most effective service based on usage and traffic patterns. If you are having trouble connecting to SJSU wired or wireless networks, or have any questions about network services, contact the IT Help Desk at 408-924-1530 or ithelpdesk@sjsu.edu. We’ll help get you connected!

Wi-Fi Network Update

SJSU Wi-Fi iconIT Services is continuously working to improve wireless (Wi-Fi) service on campus. Our goal is to make it easier and safer for students, faculty and staff to connect and use the wireless network on campus.

SJSU Wi-Fi coverage has more than doubled on campus while dramatically increasing the speed, throughput and capacity of our wireless network. Most recent changes on the wireless network were the conversions of the new Student Union, 210 N. 4th Street, and Morris Dailey/Tower Hall.

Future planned changes include South Campus buildings, the King Library, as well as the new Student Health and Counseling Center (SHCC) opening in March 2015.

IT Services continues to tune and enhance the network to enable the most effective service based on usage and traffic patterns. Recent efforts include high-density areas such as Morris Dailey 101 with 800 seats and the Student Union dining areas and ballroom.

As a reminder, there are no personal routers allowed on campus. If you are having trouble connecting to SJSU wireless, you find a dead zone, or have any questions about Wi-Fi service, contact the IT Help Desk.

We’ll help get you connected!

IT Help Desk

408-924-1530

ithelpdesk@sjsu.edu

Bringing Ubiquitous Wi-Fi Connectivity to Campus

If you haven’t noticed yet, Wi-Fi service at San José State University has gotten a whole lot better. Since last Fall, IT Services installed about 1,600 new wireless access points in buildings around campus, nearly tripling the number of access points available while also upgrading the switching and cabling backbone of the university’s network. And stay tuned—more improvements are coming this year.

IT Services launched the Wi-Fi upgrade project because last year we heard from students and faculty who had trouble connecting to the wireless network or experienced slow Wi-Fi speeds in some locations. That’s unacceptable for a leading university located in the heart of Silicon Valley. Our goal is to provide fast and reliable Wi-Fi connectivity for all users across the campus.

Wi-Fi Upgrade Project

To do the upgrade correctly, IT Services conducted a floor-by-floor survey of every building on campus and evaluated the coverage needs of each area. Heavily used areas, such as King Library and Tower Hall, require more wireless access points than areas with light traffic. We also took into account physical barriers like thick concrete walls and metal structures.

IT Services teams worked between semesters to install the new wireless access points, replace older wireless access points, and upgrade the ‘backend’ system of cables, switches and software needed to manage the growing volume of wireless traffic. Today the upgraded wireless network includes about 2,000 wireless access points—three times more than a year ago—with the capacity to handle 10 times more wireless traffic. SJSU’s network leverages next-generation AC wireless technology to deliver maximum throughput for streaming video to any device.

Agility Through Technology

IT Services continues to expand and modernize Wi-Fi service to help build ’21st Century Spaces’ in line with SJSU’s Strategic Plan: Vision 2017. We plan on installing hundreds more wireless access points by Summer 2014 while continuing to upgrade the network’s backbone to maintain state-of-the-art Wi-Fi security and throughput for users.

Current projects include upgrading coverage and bandwidth in four critical areas:  King Library, Tower Hall, South Campus, and selected outdoor spaces. IT Services remains committed to meeting the Wi-Fi needs of the university today while laying the groundwork to handle the mobility needs of tomorrow.

Stay Secure: Always Use SJSU’s Premier Wi-Fi Service

A reminder that when you connect to Wi-Fi on campus, IT Services strongly recommends using SJSU’s Premier Wi-Fi service, which transmits your data across a secure, encrypted connection and ensures your data will not be compromised. Simply configure your device using SJSU_premier as the wireless network name (not SJSU_campus). For detailed instructions on how to connect securely with Macs and Windows machines, visit Wireless (Wi-Fi) Set Up Guides.

Learn More

Did You Know?

  • Each day, more than 26,000 devices connect to SJSU’s Wi-Fi network
  • During a semester, SJSU’s Wi-Fi network will see traffic from more than 100,000 different mobile devices
  • The average campus user has nearly 3 mobile devices
  • 85% of all Internet traffic at SJSU is wireless
  • Duncan Hall alone has about 190 wireless access points