Getting locked out of your SJSUOne Account?

Screenshot of new campus login pageDid you know that one of the most common issues on campus can be solved with just a few steps?

Today the world is more connected than ever before. The average student carries on campus at least one smartphone, laptop, or tablet, which connects to Wi-Fi—some carry 2 or 3! We check our email with them, access our SJSU Calendar, and of course, access the lightning-fast SJSU_Premier Wi-Fi!

But what happens when you change your SJSUOne password? That cell phone trying to join Wi-Fi, that laptop trying to check your SJSU email on Mac Mail—they all hang on to your old password. A tablet trying to connect to SJSU_Premier with an old password can lock your account faster than you can blink! So what can you do?

Next time you change your SJSUOne Password, a few steps can help save you a lot of headaches:

  1. Put your phone in airplane mode. Turn off Wi-Fi on your laptop. Tell your devices to “Forget this Network” for SJSU_Premier. Instructions for mobile devices are available at Wi-Fi Guides, Tips & FAQ.
  2. Make sure your devices are not trying to check email or calendar. This means closing Outlook, Mac Mail, and Thunderbird on your laptop and desktop computers. Pull out the network cord, turn off Wi-Fi—do whatever you have to do to make your email and calendar stop working.
  3. Go change your password at SJSUOne.
  4. One at a time, bring your devices back online. Join SJSU_Premier with your new password. Open up mail and enter your new password. Open up calendar and enter your new password. Make sure all applications on all your devices know your new password.

Remember, if you (or one of your devices) enters the wrong password 5 or more times in a row, your account will be locked for 30 minutes. So next time you change your password, be sure to take a few precautions to ensure you don’t miss your next quiz on Canvas, or be late registering for classes!

If you need additional assistance, please see SJSUOne Password Help and SJSUOne ID and Password Frequently Asked Questions.

The New Technology Experience For Faculty Fall 2015

SJSU’s location in the heart of Silicon Valley gives our institution an edge in the technology marketplace, as we routinely supply high-technology firms in the area with more engineering, computer science, and business graduates than any other college or university. It’s not surprising, then, to see SJSU embrace educational methods that exploit the latest technology to dramatically enhance the university experience.

The mission of IT Services is to support student success through the innovative use of technology in the classroom and across campus, while supporting automation of SJSU’s administrative functions. We promote “unbounded learning” to enhance student success through continuous learning innovations. We do this by providing agility through an advanced technology infrastructure. Faculty and students will benefit greatly from numerous improvements and advancements that have been made since Spring of this year.

In The Classroom

  • WebEx online collaboration to connect swiftly and securely with students, teachers, colleagues
  • TelePresence available for all Faculty, Staff, Students via WebEx Enabled TelePresence (bridge) and via High Def equipment in some classrooms and conference rooms
  • Next Generation Spaces update – 7 fully integrated learning spaces; 7 fully integrated learning spaces coming in the next year; 6 meeting spaces
  • 30 mobile TelePresence units; 10 available now; others arrive by end of Oct.
  • Updated classroom phones installed
  • Wi-Fi in all classrooms, campus buildings and student residences
    • Nearly 67,000 unique devices connected, 14,500 wireless devices connected
    • Students reporting seeing internet speeds over 100 MBPS

On Campus

  • 4,000 new phones deployed
  • Workstation/computer refresh – Over 3,000 Lab, Faculty, and Staff Computers Replaced

What’s Coming Next
More technology enhancements are on the way as we continue with our five-year roadmap that began in 2012.

  • Innovation & Collaboration Expo, Oct. 1 – 2. All faculty, staff and students are invited.
  • Next Gen rooms with high definition, TelePresence/Lecture Capture in classrooms/conference rooms
  • UPD silent alarm on all faculty & staff phones
  • Outdoor wireless to be completed by August 2016.

We believe that technology enriches the educational process. It transcends geographical and cultural boundaries to provide greater learning and teamwork experiences. We remain committed to providing technologies, services and resources that support an innovative, engaged learning community and enhance student success at SJSU.

Download the complete IT Services Welcome Back presentation for Colleges.

Collaboration And The New Technology Experience For Students Fall 2015

Collaboration is crucial in today’s global environment in order for any business to succeed. The earlier you understand collaboration and working in collaborative, interdisciplinary environments, the more successful you will be when you enter the workplace. Collaboration as a form of virtual communications is a cornerstone of educational transformation: students collaborating with faculty members, and with outside experts, and collaboration between students within your schools and campus and across traditional educational boundaries.

As a student, you will benefit greatly from numerous improvements and advancements that have been made to facilitate collaboration since Spring of this year.

In The Classroom

  • WebEx online collaboration to connect swiftly and securely with students, teachers, colleagues
  • TelePresence available for all students, faculty, staff via WebEx Enabled TelePresence (bridge) and via High Def equipment in some classrooms and conference rooms
  • Next Generation Spaces update – 7 fully integrated learning spaces; 7 fully integrated learning spaces coming in the next year; 6 meeting spaces
  • 30 mobile TelePresence units; 10 available now; others arrive by end of Oct.
  • Updated classroom phones installed
  • Wi-Fi in all classrooms, campus buildings and student residences
    • Nearly 67,000 unique devices connected, 14,500 wireless devices connected
    • Students reporting seeing internet speeds over 100 MBPS

What’s Coming Next
More technology enhancements are on the way as we continue with our five-year roadmap that began in 2012.

  • Innovation & Collaboration Expo, Oct. 1 – 2. All faculty, staff and students are invited.
  • Next Gen rooms with high definition, TelePresence/Lecture Capture in classrooms/conference rooms
  • Outdoor wireless to be completed by August 2016.

We believe that technology enriches the educational process. It transcends geographical and cultural boundaries to provide greater learning and teamwork experiences. We remain committed to providing technologies, services and resources that support an innovative, engaged learning community and enhance student success at SJSU.

Collaboration Technologies At A Glance
TelePresence – Think video conferencing on steroids. The TelePresence experience allows you to expand the learning environment by conducting live, lifelike meetings without traditional classroom constraints.
WebEx — Web conferencing provides flexible instruction with extended reach online. Interactive features include real-time testing and grading, instant feedback, assessment tracking, breakout sessions, and hands-on labs to deliver a variety of dynamic e-learning opportunities.

IT Services Network Winter Break Upgrades

IT Services is continuously working to improve the network services on campus. Our goal is to make it easier and more secure for students, faculty and staff to connect and use the network on campus. The network team was busy during the winter break, performing wireless, switch and firewall upgrades across campus.

After a significant amount of planning and preparation, the following buildings were upgraded to Cisco wireless service over the break:network equipment

  • Event Center
  • South Campus
  • King Library

In the Dining Commons, wireless service was added where it was not previously available. The SJSU wireless upgrade project has been completed and all buildings have new upgraded wireless.
The campus internet firewall was also upgraded from a 2Gbps firewall to a new state of the art Next Generation 40Gbps firewall. The new firewall has the speed and capacity to support campus growth for years to come. Lastly, all the network switches in the King Library and the Health building have been upgraded to new switches providing 1Gbps access on each port.

IT Services continues to tune and enhance the network to enable the most effective service based on usage and traffic patterns. If you are having trouble connecting to SJSU wired or wireless networks, or have any questions about network services, contact the IT Help Desk at 408-924-1530 or ithelpdesk@sjsu.edu. We’ll help get you connected!

Wi-Fi Network Update

SJSU Wi-Fi iconIT Services is continuously working to improve wireless (Wi-Fi) service on campus. Our goal is to make it easier and safer for students, faculty and staff to connect and use the wireless network on campus.

SJSU Wi-Fi coverage has more than doubled on campus while dramatically increasing the speed, throughput and capacity of our wireless network. Most recent changes on the wireless network were the conversions of the new Student Union, 210 N. 4th Street, and Morris Dailey/Tower Hall.

Future planned changes include South Campus buildings, the King Library, as well as the new Student Health and Counseling Center (SHCC) opening in March 2015.

IT Services continues to tune and enhance the network to enable the most effective service based on usage and traffic patterns. Recent efforts include high-density areas such as Morris Dailey 101 with 800 seats and the Student Union dining areas and ballroom.

As a reminder, there are no personal routers allowed on campus. If you are having trouble connecting to SJSU wireless, you find a dead zone, or have any questions about Wi-Fi service, contact the IT Help Desk.

We’ll help get you connected!

IT Help Desk

408-924-1530

ithelpdesk@sjsu.edu