Need Students for 20-Minute Online IT Survey

Student SurveyWhy a Survey?

IT Services invites all current SJSU undergraduate students to participate in a nationwide 2016 IT study survey called ECAR Students and IT Study.

The survey is design to gain an understanding of how our students use technology, student assessment of technical skills, the extent to which students use information technologies in their courses, and their perspectives about the impact of IT on their academic experience. The survey will also compare how our students’ needs are same or different than similar institutions nationwide.

Why Take the Survey?

Students will benefit by participating in this survey as the study will give us further insight to understand general and specific technology trends at SJSU as we move forward to continue implementing Next Gen Technology to better serve our students and campus communities.

Need More Details?

This study is conducted by EDUCAUSE, a nonprofit organization that researches institutions of higher educations information technology market. Their membership comprises of more than 2,200 colleges, universities and educational organizations. For more information, visit ECAR Study of Students and IT.

Ready to Take the Survey?

Please do not share the link with students from other institutions. SJSU is authorized to participate in the study by ECAR/EDUCAUSE. The link will be active until 2 pm on April 15:

Begin the Survey


Getting locked out of your SJSUOne Account?

Screenshot of new campus login pageDid you know that one of the most common issues on campus can be solved with just a few steps?

Today the world is more connected than ever before. The average student carries on campus at least one smartphone, laptop, or tablet, which connects to Wi-Fi—some carry 2 or 3! We check our email with them, access our SJSU Calendar, and of course, access the lightning-fast SJSU_Premier Wi-Fi!

But what happens when you change your SJSUOne password? That cell phone trying to join Wi-Fi, that laptop trying to check your SJSU email on Mac Mail—they all hang on to your old password. A tablet trying to connect to SJSU_Premier with an old password can lock your account faster than you can blink! So what can you do?

Next time you change your SJSUOne Password, a few steps can help save you a lot of headaches:

  1. Put your phone in airplane mode. Turn off Wi-Fi on your laptop. Tell your devices to “Forget this Network” for SJSU_Premier. Instructions for mobile devices are available at Wi-Fi Guides, Tips & FAQ.
  2. Make sure your devices are not trying to check email or calendar. This means closing Outlook, Mac Mail, and Thunderbird on your laptop and desktop computers. Pull out the network cord, turn off Wi-Fi—do whatever you have to do to make your email and calendar stop working.
  3. Go change your password at SJSUOne.
  4. One at a time, bring your devices back online. Join SJSU_Premier with your new password. Open up mail and enter your new password. Open up calendar and enter your new password. Make sure all applications on all your devices know your new password.

Remember, if you (or one of your devices) enters the wrong password 5 or more times in a row, your account will be locked for 30 minutes. So next time you change your password, be sure to take a few precautions to ensure you don’t miss your next quiz on Canvas, or be late registering for classes!

If you need additional assistance, please see SJSUOne Password Help and SJSUOne ID and Password Frequently Asked Questions.

Collaboration And The New Technology Experience For Students Fall 2015

Collaboration is crucial in today’s global environment in order for any business to succeed. The earlier you understand collaboration and working in collaborative, interdisciplinary environments, the more successful you will be when you enter the workplace. Collaboration as a form of virtual communications is a cornerstone of educational transformation: students collaborating with faculty members, and with outside experts, and collaboration between students within your schools and campus and across traditional educational boundaries.

As a student, you will benefit greatly from numerous improvements and advancements that have been made to facilitate collaboration since Spring of this year.

In The Classroom

  • WebEx online collaboration to connect swiftly and securely with students, teachers, colleagues
  • TelePresence available for all students, faculty, staff via WebEx Enabled TelePresence (bridge) and via High Def equipment in some classrooms and conference rooms
  • Next Generation Spaces update – 7 fully integrated learning spaces; 7 fully integrated learning spaces coming in the next year; 6 meeting spaces
  • 30 mobile TelePresence units; 10 available now; others arrive by end of Oct.
  • Updated classroom phones installed
  • Wi-Fi in all classrooms, campus buildings and student residences
    • Nearly 67,000 unique devices connected, 14,500 wireless devices connected
    • Students reporting seeing internet speeds over 100 MBPS

What’s Coming Next
More technology enhancements are on the way as we continue with our five-year roadmap that began in 2012.

  • Innovation & Collaboration Expo, Oct. 1 – 2. All faculty, staff and students are invited.
  • Next Gen rooms with high definition, TelePresence/Lecture Capture in classrooms/conference rooms
  • Outdoor wireless to be completed by August 2016.

We believe that technology enriches the educational process. It transcends geographical and cultural boundaries to provide greater learning and teamwork experiences. We remain committed to providing technologies, services and resources that support an innovative, engaged learning community and enhance student success at SJSU.

Collaboration Technologies At A Glance
TelePresence – Think video conferencing on steroids. The TelePresence experience allows you to expand the learning environment by conducting live, lifelike meetings without traditional classroom constraints.
WebEx — Web conferencing provides flexible instruction with extended reach online. Interactive features include real-time testing and grading, instant feedback, assessment tracking, breakout sessions, and hands-on labs to deliver a variety of dynamic e-learning opportunities.

Gmail Auto-complete Bug

Google email iconGmail User Contact Lists Corrupted

San José State uses Gmail for our faculty, staff and student email accounts. On February 20, an issue in Gmail temporarily corrupted a subset of users’ contacts. While the original issue was fixed on the same day, those users who received messages from the previously corrupt contacts have since been reporting unexpected behavior with the Gmail auto-complete feature.

About the Gmail Auto-complete Feature

The Gmail auto-complete feature suggests email contacts in a drop-down menu as you type so you don’t have to type out an entire address. Usually, when typing a contact’s name into the Gmail compose box, you’ll see the contact’s name appear at the top of a list of suggested contacts.

What the Bug Looks Like

A technical issue shows up when typing an affected contact’s name into the Gmail compose box. You’ll see the contact’s name appear at the bottom of the auto-complete list (instead of at the top of the list). For those who are used to typing just a few letters and hitting enter when composing a message, the problem might result in your email messages going to the wrong person.

Google appsIssue Status & Updates

We’re unable to provide a feasible workaround at this time, but rest assured our Gmail engineers are diligently working to fix this issue. The root cause of the issue was identified and mitigated. The product team is working now on restoring the order of suggestions the auto-complete feature provides. For updates, we encourage you to visit Google Apps Known Issues.

Please Let Us Know

The Gmail auto-complete bug seems to be affecting only some users. In case you have experienced the auto-complete bug, please let us know in the comments section below.

Schedule WebEx Meetings Directly from Google Calendar—Updated with Getting Started Video & Guide

Esna iLink for WebEx iconIntroducing iLink for WebEx

San José State has purchased iLink for WebEx, a Chrome extension that will make it easier for you to schedule meetings, classes and events in WebEx.

iLink for WebEx is a Chrome browser extension that makes it easy to book WebEx meetings right from your Google Calendar. With Esna iLink for WebEx you can:

  • Schedule WebEx meetings just like any other calendar event
  • Eliminate the need to book meetings on the main WebEx site
  • Update WebEx automatically any time you change your meeting in Google Calendar

Schedule WebEx Meetings from Google Calendar
[1:28 Min Video]

Esna, the developer of iLink for WebEx, produced this short video to show you how iLink can work for you. Please take a minute to check it out.

Ready to Get Started?

If you’re ready to get started with iLink for WebEx, we have both video and written instructions on how to add it to your Google Chrome.

Addition information is available on our IT Services website at:

Need Help?

If you need technical assistance, please contact our IT Help Desk at 408-924-1530 or