Getting locked out of your SJSUOne Account?

Screenshot of new campus login pageDid you know that one of the most common issues on campus can be solved with just a few steps?

Today the world is more connected than ever before. The average student carries on campus at least one smartphone, laptop, or tablet, which connects to Wi-Fi—some carry 2 or 3! We check our email with them, access our SJSU Calendar, and of course, access the lightning-fast SJSU_Premier Wi-Fi!

But what happens when you change your SJSUOne password? That cell phone trying to join Wi-Fi, that laptop trying to check your SJSU email on Mac Mail—they all hang on to your old password. A tablet trying to connect to SJSU_Premier with an old password can lock your account faster than you can blink! So what can you do?

Next time you change your SJSUOne Password, a few steps can help save you a lot of headaches:

  1. Put your phone in airplane mode. Turn off Wi-Fi on your laptop. Tell your devices to “Forget this Network” for SJSU_Premier. Instructions for mobile devices are available at Wi-Fi Guides, Tips & FAQ.
  2. Make sure your devices are not trying to check email or calendar. This means closing Outlook, Mac Mail, and Thunderbird on your laptop and desktop computers. Pull out the network cord, turn off Wi-Fi—do whatever you have to do to make your email and calendar stop working.
  3. Go change your password at SJSUOne.
  4. One at a time, bring your devices back online. Join SJSU_Premier with your new password. Open up mail and enter your new password. Open up calendar and enter your new password. Make sure all applications on all your devices know your new password.

Remember, if you (or one of your devices) enters the wrong password 5 or more times in a row, your account will be locked for 30 minutes. So next time you change your password, be sure to take a few precautions to ensure you don’t miss your next quiz on Canvas, or be late registering for classes!

If you need additional assistance, please see SJSUOne Password Help and SJSUOne ID and Password Frequently Asked Questions.

Register Now for Free Online ‘Education On Air’ Conference

google-education-on-airYou are Invited

All San José State faculty, staff, administrators, IT professionals, and anyone else interested in education is invited to register and attend this free online conference sponsored by Google.

Day 1 (Friday, May 8): Leading the future

Short keynotes and panels will discuss how we can prepare our students for a future that is ever-changing.

Day 2 (Saturday, May 9): Shaping the classroom today

Choose from over 90 sessions, with course tracks for 4 groups: teachers, leaders, IT and general interest. Topics will include:

  • Supporting literacy in early learners
  • Successful device deployment
  • Empowering digital citizens

Register Now

For more detailed information and to register, visit Google Education On Air.

Gmail Auto-complete Bug

Google email iconGmail User Contact Lists Corrupted

San José State uses Gmail for our faculty, staff and student email accounts. On February 20, an issue in Gmail temporarily corrupted a subset of users’ contacts. While the original issue was fixed on the same day, those users who received messages from the previously corrupt contacts have since been reporting unexpected behavior with the Gmail auto-complete feature.

About the Gmail Auto-complete Feature

The Gmail auto-complete feature suggests email contacts in a drop-down menu as you type so you don’t have to type out an entire address. Usually, when typing a contact’s name into the Gmail compose box, you’ll see the contact’s name appear at the top of a list of suggested contacts.

What the Bug Looks Like

A technical issue shows up when typing an affected contact’s name into the Gmail compose box. You’ll see the contact’s name appear at the bottom of the auto-complete list (instead of at the top of the list). For those who are used to typing just a few letters and hitting enter when composing a message, the problem might result in your email messages going to the wrong person.

Google appsIssue Status & Updates

We’re unable to provide a feasible workaround at this time, but rest assured our Gmail engineers are diligently working to fix this issue. The root cause of the issue was identified and mitigated. The product team is working now on restoring the order of suggestions the auto-complete feature provides. For updates, we encourage you to visit Google Apps Known Issues.

Please Let Us Know

The Gmail auto-complete bug seems to be affecting only some users. In case you have experienced the auto-complete bug, please let us know in the comments section below.

Schedule WebEx Meetings Directly from Google Calendar—Updated with Getting Started Video & Guide

Esna iLink for WebEx iconIntroducing iLink for WebEx

San José State has purchased iLink for WebEx, a Chrome extension that will make it easier for you to schedule meetings, classes and events in WebEx.

iLink for WebEx is a Chrome browser extension that makes it easy to book WebEx meetings right from your Google Calendar. With Esna iLink for WebEx you can:

  • Schedule WebEx meetings just like any other calendar event
  • Eliminate the need to book meetings on the main WebEx site
  • Update WebEx automatically any time you change your meeting in Google Calendar

Schedule WebEx Meetings from Google Calendar
[1:28 Min Video]

Esna, the developer of iLink for WebEx, produced this short video to show you how iLink can work for you. Please take a minute to check it out.

Ready to Get Started?

If you’re ready to get started with iLink for WebEx, we have both video and written instructions on how to add it to your Google Chrome.

Addition information is available on our IT Services website at:

Need Help?

If you need technical assistance, please contact our IT Help Desk at 408-924-1530 or

IT Open Forum on Campus-Wide IT Project Initiatives

IT Open ForumAbout the Event

Our IT Open Forum is a series of communication sessions that include topics that inform the campus about San José State IT activities and give users an opportunity to provide input on them.

​​Our next IT Open Forum will be held:

2 pm to 3 pm
Thursday, December 11
Engineering 285/287

Open to Campus Community

These events are open to the campus. All students, faculty and staff are invited to attend. You can also join us online via WebEx!


For details, visit: