Did you know that one of the most common issues on campus can be solved with just a few steps?
Today the world is more connected than ever before. The average student carries on campus at least one smartphone, laptop, or tablet, which connects to Wi-Fi—some carry 2 or 3! We check our email with them, access our SJSU Calendar, and of course, access the lightning-fast SJSU_Premier Wi-Fi!
But what happens when you change your SJSUOne password? That cell phone trying to join Wi-Fi, that laptop trying to check your SJSU email on Mac Mail—they all hang on to your old password. A tablet trying to connect to SJSU_Premier with an old password can lock your account faster than you can blink! So what can you do?
Next time you change your SJSUOne Password, a few steps can help save you a lot of headaches:
Put your phone in airplane mode. Turn off Wi-Fi on your laptop. Tell your devices to “Forget this Network” for SJSU_Premier. Instructions for mobile devices are available at Wi-Fi Guides, Tips & FAQ.
Make sure your devices are not trying to check email or calendar. This means closing Outlook, Mac Mail, and Thunderbird on your laptop and desktop computers. Pull out the network cord, turn off Wi-Fi—do whatever you have to do to make your email and calendar stop working.
One at a time, bring your devices back online. Join SJSU_Premier with your new password. Open up mail and enter your new password. Open up calendar and enter your new password. Make sure all applications on all your devices know your new password.
Remember, if you (or one of your devices) enters the wrong password 5 or more times in a row, your account will be locked for 30 minutes. So next time you change your password, be sure to take a few precautions to ensure you don’t miss your next quiz on Canvas, or be late registering for classes!
San José State uses Gmail for our faculty, staff and student email accounts. On February 20, an issue in Gmail temporarily corrupted a subset of users’ contacts. While the original issue was fixed on the same day, those users who received messages from the previously corrupt contacts have since been reporting unexpected behavior with the Gmail auto-complete feature.
About the Gmail Auto-complete Feature
The Gmail auto-complete feature suggests email contacts in a drop-down menu as you type so you don’t have to type out an entire address. Usually, when typing a contact’s name into the Gmail compose box, you’ll see the contact’s name appear at the top of a list of suggested contacts.
What the Bug Looks Like
A technical issue shows up when typing an affected contact’s name into the Gmail compose box. You’ll see the contact’s name appear at the bottom of the auto-complete list (instead of at the top of the list). For those who are used to typing just a few letters and hitting enter when composing a message, the problem might result in your email messages going to the wrong person.
Issue Status & Updates
We’re unable to provide a feasible workaround at this time, but rest assured our Gmail engineers are diligently working to fix this issue. The root cause of the issue was identified and mitigated. The product team is working now on restoring the order of suggestions the auto-complete feature provides. For updates, we encourage you to visit Google Apps Known Issues.
Please Let Us Know
The Gmail auto-complete bug seems to be affecting only some users. In case you have experienced the auto-complete bug, please let us know in the comments section below.