Getting locked out of your SJSUOne Account?

Screenshot of new campus login pageDid you know that one of the most common issues on campus can be solved with just a few steps?

Today the world is more connected than ever before. The average student carries on campus at least one smartphone, laptop, or tablet, which connects to Wi-Fi—some carry 2 or 3! We check our email with them, access our SJSU Calendar, and of course, access the lightning-fast SJSU_Premier Wi-Fi!

But what happens when you change your SJSUOne password? That cell phone trying to join Wi-Fi, that laptop trying to check your SJSU email on Mac Mail—they all hang on to your old password. A tablet trying to connect to SJSU_Premier with an old password can lock your account faster than you can blink! So what can you do?

Next time you change your SJSUOne Password, a few steps can help save you a lot of headaches:

  1. Put your phone in airplane mode. Turn off Wi-Fi on your laptop. Tell your devices to “Forget this Network” for SJSU_Premier. Instructions for mobile devices are available at Wi-Fi Guides, Tips & FAQ.
  2. Make sure your devices are not trying to check email or calendar. This means closing Outlook, Mac Mail, and Thunderbird on your laptop and desktop computers. Pull out the network cord, turn off Wi-Fi—do whatever you have to do to make your email and calendar stop working.
  3. Go change your password at SJSUOne.
  4. One at a time, bring your devices back online. Join SJSU_Premier with your new password. Open up mail and enter your new password. Open up calendar and enter your new password. Make sure all applications on all your devices know your new password.

Remember, if you (or one of your devices) enters the wrong password 5 or more times in a row, your account will be locked for 30 minutes. So next time you change your password, be sure to take a few precautions to ensure you don’t miss your next quiz on Canvas, or be late registering for classes!

If you need additional assistance, please see SJSUOne Password Help and SJSUOne ID and Password Frequently Asked Questions.

SJSUOne Login Page Changing August 12

Screenshot of campus login page

If you’ve ever logged in to Canvas, checked your campus email, or used any of the many campus web apps then you’re probably already very familiar with the SJSUOne login page. As of August 12, that page will look completely different.

The new design is streamlined and mobile-friendly, making it a lot easier for people using phones and tablets to enter their SJSUOne ID and password to access campus apps and services.

A non-functioning demo is online for anyone who wants to see how it will look after the switch.

Screenshot of new campus login page

Workstation Refresh Program

Student using computerThe Workstation Refresh Program will kick off the academic year with the replacement of more than 1500 faculty and staff desktops, laptops and tablet computers. During the semester, faculty and staff will receive new equipment to replace the aging equipment on campus.

During the 2013-14 academic year, more than 1000 desktops, 1500 monitors and 600 laptops were replaced in the more than 100 computer labs on campus!

IT Services is excited to bring the latest in desktop technology to SJSU. We will work with the administrators in each area to purchase, schedule and refresh your computer. IT Services is also driving programs to enable access using your SJSUOne account, keep computers up to date with IBM Endpoint Manager and to recycle your old machine easily and securely with our Disposition and Recycling Services.

Visit Workstation Refresh Program for more information about how the program works or contact your Desktop Support representative.

Aug 22-23—Visit Our IT Services Information Booth!

San José State Campus Village

San José State Campus Village

Information Booths

IT Services is excited to be supporting and participating in the Housing Move-In event, Friday & Saturday, August 22-23!

This event brings the staff of IT Services out of our cubicles, server rooms, and telecom closets to help you with some of our basic services. We will be available to help with the following items for students, staff and faculty:

Free Gifts

Visit one of our IT Services booths and pick up your free gift!

Times & Locations

Stop by one of our booths between 10 am—4 pm, Friday or Saturday, August 22-23.

  • Royce Hall (Lobby)
  • Joe West Hall (2nd Floor)
  • Campus Village (Bldg C Lobby)
  • Campus Village (Computer Lab)

We look forward to seeing you!

Go Spartans!

SJSUOne Password Management Gets Refreshed

Note: This article was originally published in a July 2013 newsletter and is being added to this blog for historical purposes.
Password Management
SJSUOne allows students, faculty and staff, with a single username and password, to access 54 separate applications, including email, online learning and course registration. Improvements to the SJSUOne Account Manager have been made to make your account more manageable.

Forgotten, lost and expired passwords are now easier to reset than ever:

  • Challenge questions are no longer used
  • A personal email address, entered into MySJSU, may now be used to reset your password
  • Your birthdate and last four digits of your Social Security Number will also allow you to reset your password
  • New password rules now in place, make it even easier to come up with a new password

Passwords between 8 and 16 characters in length are now more simple to create. They must contain:

  • One lowercase letter
  • One uppercase letter
  • One number

Passphrases may also be used, allowing you more flexibility in creating your passwords. A passphrase is a sequence of words or other text, like a password, only longer. They are more secure and are easier to remember because you can use real words and phrases. If your passphrase length is between 17 and 28 characters, you can set it to anything you like!