Information Technology Services (ITS) Updates Service Catalog

After reviewing feedback from the campus community, ITS has launched an update to our service catalog to help familiarize the campus with the services provided by ITS.  The service catalog is a list of some of the most popular services offered to Students, Faculty and Staff.

The content in the service catalog has been more streamlined so Students, Faculty and Staff can find information about IT services faster and easier.  Included in these updates you will find more in-depth information about each service, who can use the service, what is included, how to get the service, how to get support and any costs associated with the service.  Our aim is to make it easier and faster for Students, Faculty and Staff to find information that is relevant to our services.

The updates to the service catalog are ongoing and we’d love to hear your thoughts and ideas on how we can make the catalog better.

Please visit the Service Catalog for updates.

Firefox Issues with Campus Email (updated Apr 20)

UPDATE: The incompatibility has been resolved and Firefox should no longer be encountering problems connecting to campus Google Apps. If you are still experiencing issues, try clearing your browser cache. If that option doesn’t work, contact IT Services at

Mozilla has released version 37 of their popular Firefox web browser which is beginning to automatically install across campus.  This version of Firefox includes some updates to the Certificate and Certificate Hierarchy requirements to allow access to secure web sites.

Unfortunately, the protocols now required by Mozilla have known compatibility issues with our campus load balancing hardware.

Users attempting to load (SJSU Email) or Oracle IP/M will receive an error message stating that the “Secure Connection Failed.”  Unfortunately at this time, the only solution is to use a different web browser.  IT Services is working to address the issue. Undergoes Spring Cleaning

Screenshot of showing new content layout

A screenshot of that features changes to the content layout

IT Services will be launching an update to the website that seeks to enhance user experience. The MySJSU page has more than a million visitors per year, making it one of the pages on campus with the highest amount of traffic.

These updates are being made based upon user feedback from the university community, website accessibility requirements, and user behavior analysis. It will remain an enhanced gateway page to applications, information, and self-help technical assistance. Our aim is to make it easier and faster for you to find what is most relevant and meaningful.

Register Now for Free Online ‘Education On Air’ Conference

google-education-on-airYou are Invited

All San José State faculty, staff, administrators, IT professionals, and anyone else interested in education is invited to register and attend this free online conference sponsored by Google.

Day 1 (Friday, May 8): Leading the future

Short keynotes and panels will discuss how we can prepare our students for a future that is ever-changing.

Day 2 (Saturday, May 9): Shaping the classroom today

Choose from over 90 sessions, with course tracks for 4 groups: teachers, leaders, IT and general interest. Topics will include:

  • Supporting literacy in early learners
  • Successful device deployment
  • Empowering digital citizens

Register Now

For more detailed information and to register, visit Google Education On Air.

Resolved: Gmail Auto-complete Bug

Issue ResolvedGoogle apps

Google reports that, as of February 27, the auto-complete problem has been corrected.

San José State uses Gmail for our faculty, staff and student email accounts. We previously reported on this auto-complete issue and are happy to announce it has been resolved.

See below for a review of this issue.

About the Gmail Auto-complete Bug

On February 20, an issue in Gmail temporarily corrupted a subset of users’ contacts. While the original issue was fixed on the same day, those users who received messages from the previously corrupt contacts were reporting unexpected behavior with the Gmail auto-complete feature.

The Gmail auto-complete feature suggests email contacts in a drop-down menu as you type so you don’t have to type out an entire address. Usually, when typing a contact’s name into the Gmail compose box, you’ll see the contact’s name appear at the top of a list of suggested contacts.

A technical issue was showing up when typing an affected contact’s name into the Gmail compose box. Users were seeing the contact’s name appear at the bottom of the auto-complete list (instead of at the top of the list). For those who were used to typing just a few letters and hitting enter when composing a message, the problem sometimes resulted in email messages going to the wrong person.