Need Students for 20-Minute Online IT Survey

Student SurveyWhy a Survey?

IT Services invites all current SJSU undergraduate students to participate in a nationwide 2016 IT study survey called ECAR Students and IT Study.

The survey is design to gain an understanding of how our students use technology, student assessment of technical skills, the extent to which students use information technologies in their courses, and their perspectives about the impact of IT on their academic experience. The survey will also compare how our students’ needs are same or different than similar institutions nationwide.

Why Take the Survey?

Students will benefit by participating in this survey as the study will give us further insight to understand general and specific technology trends at SJSU as we move forward to continue implementing Next Gen Technology to better serve our students and campus communities.

Need More Details?

This study is conducted by EDUCAUSE, a nonprofit organization that researches institutions of higher educations information technology market. Their membership comprises of more than 2,200 colleges, universities and educational organizations. For more information, visit ECAR Study of Students and IT.

Ready to Take the Survey?

Please do not share the link with students from other institutions. SJSU is authorized to participate in the study by ECAR/EDUCAUSE. The link will be active until 2 pm on April 15:

Begin the Survey


Information Technology Services (ITS) Updates Service Catalog

After reviewing feedback from the campus community, ITS has launched an update to our service catalog to help familiarize the campus with the services provided by ITS.  The service catalog is a list of some of the most popular services offered to Students, Faculty and Staff.

The content in the service catalog has been more streamlined so Students, Faculty and Staff can find information about IT services faster and easier.  Included in these updates you will find more in-depth information about each service, who can use the service, what is included, how to get the service, how to get support and any costs associated with the service.  Our aim is to make it easier and faster for Students, Faculty and Staff to find information that is relevant to our services.

The updates to the service catalog are ongoing and we’d love to hear your thoughts and ideas on how we can make the catalog better.

Please visit the Service Catalog for updates.

IT Services Customer Satisfaction Results

Survey Results

IT Services thanks the 1,600 participants who responded to the IT Services Customer Satisfaction survey. Results of this survey were completed in September and have been analyzed. The responses received will help us improve the services that matter most to students, faculty, and staff.

Below are several key findings from the survey and also technology updates since March 2015.

Key Findings

  • Improvements have been made in the communication of campus information security.
  • Consolidation of help desks has helped alleviate some confusion about who to call for support.
  • Administrative application and campus wide access to Google Apps (Gmail, Google Drive, Google Calendar) has improved.
  • Biggest areas for improvement are: internet access, central server support, and classroom technology.
  • Future surveys should be shorter, allowing us to conduct more surveys.

Technology Updates Since March 2015

  • Migrated from an Aruba wireless system with 700 access points to a Cisco system with more than 2,100 access points across the campus.
  • The wireless network now delivers speeds of up to 300 MBps and employs secure authentication that protects user names, passwords and data with network encryption.
  • We are in the process of installing 35 outdoor wireless access points on the main campus and 60 new access points in the Student Union.
  • Nearly 200 access points are being installed in the 10-story Campus Village with additional wireless access points in other high utilization areas.
  • The Computing Services team has completed the purchase, installation and configuration of a new Virtual Server environment, providing capacity for an additional 400 servers on campus, with connection speeds over 100 times faster than servers located at our San Joaquin Delta College Data Center. The new Virtual Server platform supports the latest operating systems, including Windows Server 2012.
  • Successful 2nd Annual IT Expo.
  • Implementation of College Scheduler

IT Open Forum–Jan 21

IT Open Forms

Our IT Open Forum is a series of communication sessions that include topics that inform the campus about SJSU IT activities and give users an opportunity to provide input on them. These events are open to the campus, so please invite your faculty and staff to attend.

Next Event

A World of Possibilities with the Internet of Things
Thursday, January 21
King Library 255
2:00 – 3:00 p.m.

A World of Possibilities with the Internet of Things

Internet of Things
We are pleased to welcome Jim Grubb as our guest speaker at the IT Open Forum on Thursday, January 21, 2016. Jim is the Vice President of Emerging Technologies & Chief Demonstration Officer at Cisco Systems, Inc. He will speak to the campus community about The Internet of Things (IoT) and how it affects SJSU and Higher Education.

Jim is a visionary leader on the Product Solutions and Industry Marketing Team responsible for emerging technologies. He is passionate about early positioning and differentiation of innovation and technology. Instrumental in bringing new solutions to life, Jim ensures the delivery of products, solutions and services that meet their customers’ critical business requirements. He has traveled all over the world to demonstrate what is possible with technology.

Jim will speak about how, as a key enabling technology to the Internet of Everything (IoE), the Internet of Things (IoT) is connecting new places and objects. Manufacturing room floors, energy grids and wearable devices are just a few examples of the millions of objects coming online at an unprecedented pace.

These “things” are creating vast and increasing amounts of data (Big Data) and sharing it over the Internet – largely via machine-to-machine connections. It is one of many important technology transitions taking place today that is making the Internet of Everything a reality.

Getting locked out of your SJSUOne Account?

Screenshot of new campus login pageDid you know that one of the most common issues on campus can be solved with just a few steps?

Today the world is more connected than ever before. The average student carries on campus at least one smartphone, laptop, or tablet, which connects to Wi-Fi—some carry 2 or 3! We check our email with them, access our SJSU Calendar, and of course, access the lightning-fast SJSU_Premier Wi-Fi!

But what happens when you change your SJSUOne password? That cell phone trying to join Wi-Fi, that laptop trying to check your SJSU email on Mac Mail—they all hang on to your old password. A tablet trying to connect to SJSU_Premier with an old password can lock your account faster than you can blink! So what can you do?

Next time you change your SJSUOne Password, a few steps can help save you a lot of headaches:

  1. Put your phone in airplane mode. Turn off Wi-Fi on your laptop. Tell your devices to “Forget this Network” for SJSU_Premier. Instructions for mobile devices are available at Wi-Fi Guides, Tips & FAQ.
  2. Make sure your devices are not trying to check email or calendar. This means closing Outlook, Mac Mail, and Thunderbird on your laptop and desktop computers. Pull out the network cord, turn off Wi-Fi—do whatever you have to do to make your email and calendar stop working.
  3. Go change your password at SJSUOne.
  4. One at a time, bring your devices back online. Join SJSU_Premier with your new password. Open up mail and enter your new password. Open up calendar and enter your new password. Make sure all applications on all your devices know your new password.

Remember, if you (or one of your devices) enters the wrong password 5 or more times in a row, your account will be locked for 30 minutes. So next time you change your password, be sure to take a few precautions to ensure you don’t miss your next quiz on Canvas, or be late registering for classes!

If you need additional assistance, please see SJSUOne Password Help and SJSUOne ID and Password Frequently Asked Questions.