Firefox Issues with Campus Email (updated Apr 20)

UPDATE: The incompatibility has been resolved and Firefox should no longer be encountering problems connecting to campus Google Apps. If you are still experiencing issues, try clearing your browser cache. If that option doesn’t work, contact IT Services at ithelpdesk@sjsu.edu.

Mozilla has released version 37 of their popular Firefox web browser which is beginning to automatically install across campus.  This version of Firefox includes some updates to the Certificate and Certificate Hierarchy requirements to allow access to secure web sites.

Unfortunately, the protocols now required by Mozilla have known compatibility issues with our campus load balancing hardware.

Users attempting to load mail.sjsu.edu (SJSU Email) or Oracle IP/M will receive an error message stating that the “Secure Connection Failed.”  Unfortunately at this time, the only solution is to use a different web browser.  IT Services is working to address the issue.

Resolved: Gmail Auto-complete Bug

Issue ResolvedGoogle apps

Google reports that, as of February 27, the auto-complete problem has been corrected.

San José State uses Gmail for our faculty, staff and student email accounts. We previously reported on this auto-complete issue and are happy to announce it has been resolved.

See below for a review of this issue.

About the Gmail Auto-complete Bug

On February 20, an issue in Gmail temporarily corrupted a subset of users’ contacts. While the original issue was fixed on the same day, those users who received messages from the previously corrupt contacts were reporting unexpected behavior with the Gmail auto-complete feature.

The Gmail auto-complete feature suggests email contacts in a drop-down menu as you type so you don’t have to type out an entire address. Usually, when typing a contact’s name into the Gmail compose box, you’ll see the contact’s name appear at the top of a list of suggested contacts.

A technical issue was showing up when typing an affected contact’s name into the Gmail compose box. Users were seeing the contact’s name appear at the bottom of the auto-complete list (instead of at the top of the list). For those who were used to typing just a few letters and hitting enter when composing a message, the problem sometimes resulted in email messages going to the wrong person.

Gmail Auto-complete Bug

Google email iconGmail User Contact Lists Corrupted

San José State uses Gmail for our faculty, staff and student email accounts. On February 20, an issue in Gmail temporarily corrupted a subset of users’ contacts. While the original issue was fixed on the same day, those users who received messages from the previously corrupt contacts have since been reporting unexpected behavior with the Gmail auto-complete feature.

About the Gmail Auto-complete Feature

The Gmail auto-complete feature suggests email contacts in a drop-down menu as you type so you don’t have to type out an entire address. Usually, when typing a contact’s name into the Gmail compose box, you’ll see the contact’s name appear at the top of a list of suggested contacts.

What the Bug Looks Like

A technical issue shows up when typing an affected contact’s name into the Gmail compose box. You’ll see the contact’s name appear at the bottom of the auto-complete list (instead of at the top of the list). For those who are used to typing just a few letters and hitting enter when composing a message, the problem might result in your email messages going to the wrong person.

Google appsIssue Status & Updates

We’re unable to provide a feasible workaround at this time, but rest assured our Gmail engineers are diligently working to fix this issue. The root cause of the issue was identified and mitigated. The product team is working now on restoring the order of suggestions the auto-complete feature provides. For updates, we encourage you to visit Google Apps Known Issues.

Please Let Us Know

The Gmail auto-complete bug seems to be affecting only some users. In case you have experienced the auto-complete bug, please let us know in the comments section below.