Need Students for 20-Minute Online IT Survey

Student SurveyWhy a Survey?

IT Services invites all current SJSU undergraduate students to participate in a nationwide 2016 IT study survey called ECAR Students and IT Study.

The survey is design to gain an understanding of how our students use technology, student assessment of technical skills, the extent to which students use information technologies in their courses, and their perspectives about the impact of IT on their academic experience. The survey will also compare how our students’ needs are same or different than similar institutions nationwide.

Why Take the Survey?

Students will benefit by participating in this survey as the study will give us further insight to understand general and specific technology trends at SJSU as we move forward to continue implementing Next Gen Technology to better serve our students and campus communities.

Need More Details?

This study is conducted by EDUCAUSE, a nonprofit organization that researches institutions of higher educations information technology market. Their membership comprises of more than 2,200 colleges, universities and educational organizations. For more information, visit ECAR Study of Students and IT.

Ready to Take the Survey?

Please do not share the link with students from other institutions. SJSU is authorized to participate in the study by ECAR/EDUCAUSE. The link will be active until 2 pm on April 15:

Begin the Survey


Powering Silicon Valley Through Technology in Higher Education

by Terry Vahey, Associate Vice President for IT Services, Chief Information Officer

At San José State University, we seek to become and be known as innovation leaders in using technology to enhance teaching and learning in support of student success.  We promote “unbounded learning” through the innovative use of technology in the classroom and across campus. We do this by providing technology services to maximize user collaboration, integration, mobility, and security while protecting and securing university information resources.

Over the past three years, significant upgrades have been made to SJSU’s IT infrastructure to support new collaboration initiatives across the campus.  This has allowed our faculty to test and evaluate innovative pedagogical approaches, from virtual and flipped classrooms to distance learning, asynchronous learning, and hybrid combinations of these strategies.

As Silicon Valley’s number one source of graduates in education, engineering, computer science and business, it is essential for our students to understand how to harness the power of collaboration to be successful in today’s global environment. The earlier we can get students to understand how to work in collaborative, interdisciplinary environments, the more successful they will be when they enter the workplace.  Collaboration technologies currently in the classroom and on campus include the following technologies:

  • The TelePresence Experience allows us to expand the learning environment for everyone by conducting live, lifelike meetings beyond the confines of the classroom walls.  With TelePresence, you can provide access to content and experts anywhere, anytime; bring together multicultural students; and integrate course lectures and live content with learning management systems.
  • SJSU WebEx provides flexible instruction with extended reach online.  Interactive features include recorded class sessions, real-time testing and grading, instant feedback, assessment tracking, breakout sessions, and hands-on labs to deliver a variety of dynamic e-learning opportunities.  Students, Faculty and Staff can access WebEx from the MySJSU homepage, and use their SJSUOne ID & password to sign in.
  • Lecture Capture is a webcasting and video sharing solution that enables schools to create video libraries with simple tagging, archiving, commenting, and retrieval of stored video assets.  Faculty can make recorded class events and activities available to students for review after class. This provides a great alternative when students miss class or when they want to review materials prior to tests.
  • Google Drive is a free Web-based application where documents can be created, edited and stored online. Files can be accessed from any computer with an internet connection.
  • Canvas uses Google Docs technology to allow up to 50 collaborators to work together on the same document at the same time. Documents are saved in real-time, meaning a change made by any of its users will be immediately visible to everyone.

Other software tools free to employees and students are located on the IT Services Software Website.

Effective technology integration supports the achievement of student learning outcomes.  It must support four key components of learning: active engagement, participation in groups, frequent interaction and feedback, and connection to real-world experts.  Using technology in combination with novel approaches to education enables a more personalized style of learning.  A recent article in CIO Review features Julia Curry-Rodriguez, a SJSU associate professor of Mexican American Studies in the College of Social Sciences, who has discovered an innovative use of technology in the classroom.

Mobility provides the ability for SJSU campus users to access materials, resources and tools they need anytime, from any place, on any device – creating a dynamic learning environment.

Information Security
Maintaining the safety of information assets is vital to the educational, research and operational mission of SJSU.  The campus Information Security Program helps ensure the confidentiality, integrity and availability of SJSU’s Information through a number of programs designed to:

  1. Build a culture of Information Security.
  2. Promote quality and integrity throughout the University.
  3. Protect information assets and comply with laws, regulations and policies.

For more information visit the Information Security Website

These four foundational components provide agility through technology to improve organizational responsiveness through an advanced technology infrastructure.  We continue to provide technologies, services and resources that support an innovative, engaged learning community and enhance student success at SJSU.  We believe that technology enriches the educational process. It transcends geographical and cultural boundaries to provide greater learning and teamwork experiences.

Information Technology Services (ITS) Updates Service Catalog

After reviewing feedback from the campus community, ITS has launched an update to our service catalog to help familiarize the campus with the services provided by ITS.  The service catalog is a list of some of the most popular services offered to Students, Faculty and Staff.

The content in the service catalog has been more streamlined so Students, Faculty and Staff can find information about IT services faster and easier.  Included in these updates you will find more in-depth information about each service, who can use the service, what is included, how to get the service, how to get support and any costs associated with the service.  Our aim is to make it easier and faster for Students, Faculty and Staff to find information that is relevant to our services.

The updates to the service catalog are ongoing and we’d love to hear your thoughts and ideas on how we can make the catalog better.

Please visit the Service Catalog for updates.

GameStop / IBM Hackathon @ SJSU a success!

hackathonIT Services, in collaboration with SJSU faculty, GameStop and IBM, hosted a Hackathon on November 13 and 14.

Over 120 students competed at the event, using the IBM Bluemix platform. Students came from majors across the University. The event started at 10 a.m. on November 13 and culminated with an awards reception at 4 p.m. the next day. Students stayed overnight at the Spartan Complex and worked on their apps until noontime on Saturday. The event tested the students’ coding skills and allowed them to use their creativity to come up with innovative solutions within the allotted time. GameStop and IBM technologists were on site to guide students through the process.

At the end of the competition, the judges listened to the groups pitch their apps. The grand prize went to a group composed of three computer engineering majors and one computer science major. GameStop is looking at conducting another Hackathon event in SJSU in the near future.

The Hackathon was featured in the Spartan Daily on November 17. To read the full article, see Hackathon Offers Hands-On Experience.

IT Services Customer Satisfaction Results

Survey Results

IT Services thanks the 1,600 participants who responded to the IT Services Customer Satisfaction survey. Results of this survey were completed in September and have been analyzed. The responses received will help us improve the services that matter most to students, faculty, and staff.

Below are several key findings from the survey and also technology updates since March 2015.

Key Findings

  • Improvements have been made in the communication of campus information security.
  • Consolidation of help desks has helped alleviate some confusion about who to call for support.
  • Administrative application and campus wide access to Google Apps (Gmail, Google Drive, Google Calendar) has improved.
  • Biggest areas for improvement are: internet access, central server support, and classroom technology.
  • Future surveys should be shorter, allowing us to conduct more surveys.

Technology Updates Since March 2015

  • Migrated from an Aruba wireless system with 700 access points to a Cisco system with more than 2,100 access points across the campus.
  • The wireless network now delivers speeds of up to 300 MBps and employs secure authentication that protects user names, passwords and data with network encryption.
  • We are in the process of installing 35 outdoor wireless access points on the main campus and 60 new access points in the Student Union.
  • Nearly 200 access points are being installed in the 10-story Campus Village with additional wireless access points in other high utilization areas.
  • The Computing Services team has completed the purchase, installation and configuration of a new Virtual Server environment, providing capacity for an additional 400 servers on campus, with connection speeds over 100 times faster than servers located at our San Joaquin Delta College Data Center. The new Virtual Server platform supports the latest operating systems, including Windows Server 2012.
  • Successful 2nd Annual IT Expo.
  • Implementation of College Scheduler