IT Services Network Winter Break Upgrades

IT Services is continuously working to improve the network services on campus. Our goal is to make it easier and more secure for students, faculty and staff to connect and use the network on campus. The network team was busy during the winter break, performing wireless, switch and firewall upgrades across campus.

After a significant amount of planning and preparation, the following buildings were upgraded to Cisco wireless service over the break:network equipment

  • Event Center
  • South Campus
  • King Library

In the Dining Commons, wireless service was added where it was not previously available. The SJSU wireless upgrade project has been completed and all buildings have new upgraded wireless.
The campus internet firewall was also upgraded from a 2Gbps firewall to a new state of the art Next Generation 40Gbps firewall. The new firewall has the speed and capacity to support campus growth for years to come. Lastly, all the network switches in the King Library and the Health building have been upgraded to new switches providing 1Gbps access on each port.

IT Services continues to tune and enhance the network to enable the most effective service based on usage and traffic patterns. If you are having trouble connecting to SJSU wired or wireless networks, or have any questions about network services, contact the IT Help Desk at 408-924-1530 or ithelpdesk@sjsu.edu. We’ll help get you connected!

Wi-Fi Network Update

SJSU Wi-Fi iconIT Services is continuously working to improve wireless (Wi-Fi) service on campus. Our goal is to make it easier and safer for students, faculty and staff to connect and use the wireless network on campus.

SJSU Wi-Fi coverage has more than doubled on campus while dramatically increasing the speed, throughput and capacity of our wireless network. Most recent changes on the wireless network were the conversions of the new Student Union, 210 N. 4th Street, and Morris Dailey/Tower Hall.

Future planned changes include South Campus buildings, the King Library, as well as the new Student Health and Counseling Center (SHCC) opening in March 2015.

IT Services continues to tune and enhance the network to enable the most effective service based on usage and traffic patterns. Recent efforts include high-density areas such as Morris Dailey 101 with 800 seats and the Student Union dining areas and ballroom.

As a reminder, there are no personal routers allowed on campus. If you are having trouble connecting to SJSU wireless, you find a dead zone, or have any questions about Wi-Fi service, contact the IT Help Desk.

We’ll help get you connected!

IT Help Desk

408-924-1530

ithelpdesk@sjsu.edu

Changes to SJSU Wi-Fi Service & Retiring SJSU_Campus on Aug 4

Try our bigger, faster SJSU_Premier Wi-Fi!

Try our bigger, faster SJSU_Premier Wi-Fi!

Bigger Coverage & Increased Speed

Over the past year, IT Services has worked to more than double the Wi-Fi coverage on campus while dramatically increasing the speed of our network. We are pleased to announce several important changes coming this summer impacting the way we connect to the campus Wi-Fi network.

SJSU_Premier

SJSU_Premier is the fastest and most secure way for students, faculty and staff to connect to Wi-Fi; and you don’t need to type your password every time you connect. If you aren’t already using SJSU’s Premier Wi-Fi, visit Wi-Fi Guides, Tips & FAQ to get connected.

SJSU_Guest

SJSU_Guest is a new service creating an easy way for anyone to connect to Wi-Fi. Guests simply connect to this network, tell us a little bit about themselves, and then can instantly access the Internet and check their email. This is a reduced-speed service, but is still great for friends, SJSU colleagues and conference guests visiting SJSU for short periods. It does not allow video streaming.

SJSU_MyDevices

SJSU_MyDevices is a new service solely for University Housing, which allows students to connect home devices like Apple TVs, PlayStations, Rokus and Xboxes to Wi-Fi.

SJSU_Campus

SJSU_Campus will be retired on Monday, August 4. To ensure the best performance of the other new services, we are retiring the old, non-secure and less efficient SJSU_Campus Wi-Fi network.

Reminder

As a reminder, there are no personal routers allowed on campus. Please do not bring your personal wireless routers to campus.

Wi-Fi Help

If you are having trouble getting connected to Wi-Fi, have found a dead zone or have any questions, contact the IT Help Desk at 408-924-1530 or ithelpdesk@sjsu.edu.

Wireless Network Expansion Tech Briefing—April 2014

Note: This article was originally published on our website in April 2014 and is being added to this blog for historical purposes.

For an update on the campus wireless upgrade, see SJSU Mobility in Action [pdf].

Note: Documents in PDF format require the free Adobe Reader for viewing.

Wireless Network Expansion Tech Briefing—March 2014

Note: This article was originally published on our website in March 2014 and is being added to this blog for historical purposes.

With the completion of all the upgrades in January we are now focusing on the following activities:

  1. We are performing various activities around the optimization of the wireless network:
    • We are tuning the wireless access points to try an encourage clients to the 5Ghz band instead of the 2.4Ghz
    • We are replacing select wireless access points with internal omnidirectional antennas to wireless access points with external directional in some situations
    • Adjusting radio power as needed
  2. We are working with the Cisco Prime management software and performing data collection and analysis on the wireless network
  3. We are starting to test the outdoor Wi-Fi, the outdoor Wi-Fi radios can be seen on the roof of the Computing Center Building
  4. We started posting some statistics on the wireless network at:

Network Dashboard