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Consolidating IT Help Desks for Improved Support

March 10th, 2014 by Jenna

Merging IT Help Desks

The Housing Help Desk, the ITSS (University) Help Desk, and the CMS Help Desk have been integrated into one central help desk, now known as the IT Help Desk. By merging these 3 help desks, IT Services hopes to make computing help clear and simple to access. In addition, we will provide extended service times and resources to make assistance to the campus community easier to attain.

About the Housing Help Desk

The Housing Help Desk (officially known as Computing Resources and Technical Support) still provides a hands-on computer lab and in-person technical assistance to students in campus housing. It is located in the Campus Village Computer Lab (Building B, 1st floor). Phone calls to 408-795-INFO will be routed to the new IT Help Desk.

About the Academic Technology Computer Center

The ATCC (formerly know as the ITSS Help Desk or the University Help Desk), still provides a hands-on computer lab and in-person technical assistance to students and the campus community. It is located in the Academic Success Center (Clark Hall, 1st floor).

About the New IT Help Desk

IT Help Desk Technician

IT Help Desk Technician

The IT Help Desk is focused on providing the most effective and efficient IT support to all users of our applications, systems and services. Support includes:

  • Account support (ID, password, system access, etc.)
  • Computing support (desktop support, browsers, downloads, etc.)
  • Google app support (SJSU Email, Google Drive, Google Groups, etc.)
  • Finance database support (CFS, FTS, etc.)
  • Internet support (Wired or Wi-Fi)
  • Phone, TV, and/or video support (WebEx, VideoShare, Lecture Capture, etc.)
  • Website support (OU Campus, Blogs, Event Calendar, etc.)

Contact Us

If you need technical assistance, contact us:

IT Help Desk
408-924-1530
ithelpdesk@sjsu.edu

We are available by phone or email:

Monday—Friday
7:30 am—4:30 pm
Closed weekends and holidays

Important Note: Phones and emails are answered by fist-level support technicians. If your technical problem is more specialized and/or complicated, you may be referred to a higher level technician.

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