Tag Archives: Insurance

Flu Shots

Flu season is just around the corner, and we want to make sure that you’re prepared with information regarding flu shots. International students on our insurance plan can receive free flu shots through an Aetna network provider or pharmacy. View Aetna 2020 Flu Shot brochure.

How can I get a flu shot?

  • Make an appointment with your network primary care doctor, OR
  • Visit one of the Aetna network pharmacies, OR
  • Walk in or schedule a flu shot at MinuteClinic at select CVS Pharmacy and Target locations

Have your insurance ID card ready BEFORE you go to get a flu shot. See our blog post to learn how to get your digital Insurance ID card.

How do I find a network primary care doctor?

For more information on staying healthy through the flu season and for flu prevention tips, visit the Centers for Disease Control and Prevention at CDC.gov/flu

Questions about your insurance?

  • For specific questions about your benefits, call Aetna at 1-877-480-4168
  • For general questions or if you’re not sure who to contact, email the ISSS main desk at international-office@sjsu.edu 

Stay safe and healthy, everyone!

 

What do I do now that I have purchased health insurance?

How to obtain your insurance ID card?

The Aetna insurance company does not print and mail medical insurance cards. All cards will be electronic.

  • Go to www.aetnastudenthealth.com
  • Select San Jose State University from the drop down menu and click on “view your school”
  • Select the “Print Your ID Card” link
  • Enter your school issued Student ID number and DOB (date of birth: month/day/year) and click “Submit”
  • Take a screenshot to save it to your phone OR print it out and keep in your wallet
  • Show your medical ID card whenever you receive medical treatment

Where do I go when I am sick?

  • Aetna 24 Hour Nurse Line (free nurse advice) 1-800-556-1555
  • Visit the Campus Student Health Center during their office hours. After hours you may call the campus after-hours nurse advice line: (866) 935-6347
  • Locate a Preferred Provider off campus (Aetna Doctor, Urgent Care or ER) and schedule an appointment
  • Show your electronic medical ID card whenever you are treated

What happens after I seek medical services/treatment?

  • Most doctors will send your medical bills directly to Aetna Student Advantage for processing and payment.
  • If you receive a bill directly from the doctor’s office or hospital, please call Aetna to ensure they have received it as well.  You may also want to call the doctor’s office or hospital to check if they have your health insurance information. If not, then they will collect your insurance information and send the bills to Aetna. 
  • You will receive an Explanation of Benefits (EOB) from Aetna within 6-8 weeks of treatment. The EOB will show what was paid to your doctor and if you have any out-of-pocket cost (you are responsible for any paying out-of-pocket expenses). 
  • If you have any out-of-pocket cost, you may receive a bill from the doctor. Make sure to pay your bill AFTER confirming that Aetna has paid their portion.  

Who can I contact if I have questions?

  • Aetna – (877) 480-4168  www.Aetnastudenthealth.com 
    • Check the status of a bill
    • View your electronic medical ID card
    • With questions regarding your benefits or claims
  • JCB Insurance Solutions – (408) 220-9341  www.jcbins.com 
    • Update your contact information 
    • View important plan details 
    • Complete and pay for enrollment
  • Email ISSS office (International-office@sjsu.edu) if you for general questions or not sure whom to contact.