Johnson, Amanda (Bursar’s Office) is Stepping Beyond

“I want to express my appreciation for the efficient, friendly, and responsive interaction I recently experienced with Amanda Johnson. She helped me with my issue with a quickness and understanding that frankly caught me off guard. Thank you.” —  Anonymous.

Reisz, Tom (Early Assessment Program) is Stepping Beyond

 

“Tom dedicated the entire summer of 2017 supporting our incoming frosh with Early Start courses. He spent the 2016-17 academic year planning for summer programs by creating curriculum, hiring faculty, training faculty, collaborating with partners programs and offices all over campus. Tom putt systems in place to ensure that students were placed properly and then moved into the appropriate courses in Fall 2017. He answered thousands of emails from students and their families. Last week he spent several nights until 4 or 5 AM clearing students’ remedial status so that they could enroll in classes this fall.

His commitment to SJSU and its students is commendable.” — Thalia Anagnos

Pinheiro, Joe (Undergrad Admissions & Outreach) is Stepping Beyond

“Since January 2017, Joe has been an Enrollment Services Administrative Assistant. It has been great working with Joe. He is very patient and always professional and efficient. I have had to call on Joe many time since January, and he is always willing to assist us and does so quickly.” —  Joni Talley

Talley, Joni (Office of the Registrar) is Stepping Beyond

“Joni is responsible for registration, grades and reinstatement. Joni does all these well, efficiently and shows great customer service. Joni also goes beyond these responsibilities; she will help you with other items as well for the success of the students. Joni’s great knowledge of the process has made my job (and I am certain many other faculty and staff) more productive — she is always quick in getting back to you (less than 24 hour) and makes the corrections/changes promptly. I am one in hundreds and thousands of people she provides service to — it’s truly amazing. SJSU should be thankful that we have someone in this position that is so critical to students, faculty and staff.” — Lilly Wildeman

Tomaszewski, Stacy R.J. (Library) is Stepping Beyond

“I encountered a big problem when the Library went through some database changes. My entire Lynda.com account and professional development history was lost (I was in the middle of a four-hour software training). I tried troubleshooting on my own and reaching out to Lynda.com and was told to go visit my library administrator. It was suggested I reach out to Stacy (and I am so glad I did). She was persistent, kind, and proactive in communicating during the two to three weeks it took to resolve my issue. Particularly during moments when it looked like my account history would not be recovered. Stacy was great at putting information together from Lynda.com and their engineers in order to troubleshoot and find a solution. My account history was recovered and made available to me. Thank you Stacy for embodying the quote in your email signature, “Unless someone like you cares a whole awful lot, nothing is going to get better. It’s not. – The Lorax, Dr. Seuss.” — Ravneet Tiwana