“When I first started at SJSU Betty Jo was working in the Bursar’s Office. She went out of her way to help me and make sure I understood everything she was teaching me. Be it with print screens or going over a process two, maybe three times so that I could better understand and could replicate it in the future. Betty Jo helped me pick up my responsibilities quicker than I ever would have without her help. She was patient with my constant questions and asked ME questions to ensure my understanding. Thank you for everything you taught me!” –Kim Dulaney