[This posted updated June 3, 2013] Your SJSUOne password is now the password you use to log onto MySJSU as well as campus wireless and other applications like SJSU E-mail and Canvas. SJSUOne Passwords are only good for just over five months, SJSUOne Passwords have to be reset every 180 days, that’s between 5 and 6 months. You have three options to reset your password, if one does not work; please try the next one!
If SJSUOne login is not successful please go to the following link for help, and more information, about using this system:
or, if that does not work:
If you have to set a new, or reset a lost, SJSUOne password, there is a PDF with the procedure here. It can sometimes be helpful to print this procedure so you can read it as you follow the process on your computer or portable device.
Please make note the Password Requirements. Often, reset failures can be traced to the attempted use of incorrect passwords.
Example Password: 1Spartans!
REMEMBER – you have other options to reset your password, if one of the above does not work; try the next one!
If the first option does not work for assistance with your SJSU ID and/or password, please follow this link and complete this form. The Information Support Services (ISS) group will respond to you via e-mail – usually within 2 business days. Please do not send multiple requests. All fields are required.
Are you on campus? If so, you can come visit us. If you need help with this, or have forgotten the answers to your five questions, please come to the ITSS Help Desk on the First Floor of Clark Hall, room 102, during our normal business hours for assistance if you are here. Tell us you were unable to reset your own password, even though you tried.
I am sorry, but we do not have the authority at this help desk to reset passwords for people who are not here in person.
When you have any future requests for technical support from our this ITSS Help Desk please remember to make the request by either creating a ticket in iSupport and sending it to us, or please go to the following URL to create a ticket for us. Let us know the steps you have already tried. Please be sure to include your SJSU ID Card Number in the ticket: