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Archive for the ‘SJSUOne’ category

Changes coming to MySJSU

February 29th, 2012

[This posted updated November 24, 2014] This blog is now defunct. For information on this and other SJSU IT Help Desk topics please go here:

http://its.sjsu.edu/support/index.html

Thank You:

Steve Sloan

Mac OS X update causing problems with SJSU Wireless

October 24th, 2011
Here is what we know about this situation. We will update this post as we get more information. This seems to be affecting many SJSU Users.
SJSU Help Desk staffer Tony Ly reports:
In the past week or so there have been many issues from customers arising with the inability to get to the Wi-Fi portal log-in page within Mac OS X 10.7.2. Customers reported the prior point updates (10.7.0 and 10.7.1) worked and that the portal log-in pages appeared without issue. They specifically say that the page either stays a blank white screen or stuck on the redirecting page and never redirects to the actual portal log-in page. There seems to be a widespread issue relating to the recent (10.7.2) system update.
Provided here are some links that point to similar issues from others users across the United States/Other Countries:
http://forums.macrumors.com/showthread.php?t=1249903 – Posts 1 and 2 specifically mention issues with an authentication method such as the one used on campus. Others mention problems as well but don’t specifically mention if it has to do with an authentication method.
https://discussions.apple.com/message/16508629#16508629 – This page talks about a large amount of people at a school is unable to connect to the campus Wi-Fi after updating to the 10.7.2 update.In this post it also cites links to other threads that are having the same issue.
https://discussions.apple.com/thread/3423327?start=0&tstart=0 – In this thread it mentions an issue logging into Wi-Fi at a Public Library that uses an Authentication Method before being able to access the internet.
These are the web sources of people having issues with the recent Mac OS X 10.7.2 update involving an Authentication Method. Is there a workaround for this? Because this is a widespread issue now.
-Tony Ly, SJSU Help Desk

SJSUOne for Fall 2011 Students

July 19th, 2011

Fall students may, or may not, be able to activate their SJSUOne accounts. How do you tell if you can activate your SJSUOne account?

  • Step one try this process.
  • Step two, if step one fails, create a ticket at this URL. Ask if your SJSUOne account is able to be activated at this time. Be SURE to include your Tower Card Number (Student ID) in the ticket.

SJSUOne issue at SJSU

July 15th, 2011

This issue is resolved!

Friday July 15 11:40 a.m. – We are getting widespread reports of people not being able to access SJSUOne account management and possibly other SJSUOne resources from off campus. This issue has been reported to University Technology Services and they are investigating it.

UPDATE 12:19 p.m. – We have received seven calls all from people off campus on wired Internet connections. This issue is being investigated.

UPDATE 3:25 p.m. – This issue is possibly resolved. It seems to be working for some off-site customers and maybe not others. Please call us at (408) 924-2377 if you cannot see this page.

UPDATE 3:59 p.m. – The only reports we have of this problem being mostly on computers on Comcast services networks.

UPDATE 5:18 p.m. – It is likely a Domain Name Service (DNS) issue and it will resolve itself over time as DNS over the Internet updates itself.

UPDATE Saturday July 16 8:15 a.m. – This is still a confirmed problem from Comcast services networks.

UPDATE Monday July 18 – This issue has still been reported by some customers.

SJSUOne Password Requirements Change

July 7th, 2011

There has been a slight change in the SJSUOne password requirements:

Google recently changed their minimum password required to 8.  The next time the user’s password is updated, the users will need to increase their password to 8 characters to use GMail.  People with 7 character passwords that are already logging in to GMail should be able to continue to do so until either they update their password or their password expires.

The password must be at least 8 characters and not more than 16 characters long, and must contain at least 1 alpha character, 1 number, and 1 ‘special character’ (such as $, !, @). Passwords can not contain the following special characters: “/”, “%” or “&”. During activation we also ask you to select and answer 5 Challenge Questions. Should you ever forget your password phrase you’ll be able to reset your lost password if you are able to correctly answer 2 out of those 5 questions.

If that does not work for you, try this link…

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