There has been a significant change to MySJSU! Your SJSUOne password is now the password you use to log onto MySJSU as well as campus wireless and other applications like SJSU E-mail.

SJSUOne Passwords are only good for 180 days. SJSUOne Passwords have to be reset every 180 days. You can think of this as five months! If you are having problems logging into a system that uses SJSUOne authentication, such as MySJSU, you have several options on how to activate or reset your password. I am sorry but we do not have the ability or authority to reset or activate your SJSUOne password over the phone at this help desk.

You have four options, if one option does not work for you; try the next one!

FIRST OPTION

Remember those five questions you answered when you created your SJSUOne account? Using them, you can reset your own SJSUOne password.

Below you will see a Web URL. You should go to it from a computer connected to the Internet, this can be another wireless computer that is logged in by someone else, or a computer that has a physical network connection. If you need one, there are Kiosk computers in our the SJSU Information Technology Support Services (ITSS) Help Desk on the First Floor of Clark Hall, room 102, on the SJSU campus that are available for this use.

Using a computer connected to the SJSU wireless network using guest access this often fails!

1. Go to the following Web page:

   http://www.sjsu.edu/sjsuone/

2. Click: Account Management Login, then click on the link that says Lost Password?
3. Type in your SJSU ID number (which is located on the back of your SJSU ID Card)
4. You will be asked the five questions that you answered when you activated your SJSUOne account.
5. IMPORTANT Answer two, no more than two and no less than two. Answers can be case sensitive
   If you need help with this, and are on campus, perhaps you have forgotten the answers to your five questions, then please come to the ITSS Help Desk on the First Floor of Clark Hall, Room 102, during our normal business hours for assistance, or choose another option from this list.
6. Enter a new password (the password must be at least 8 characters long, contain at least 1 number, and a special character).
7. Enter in your SJSU ID and follow the instructions you are given. You will be asked to answer two of the five questions you answered when you created your account.
8. IMPORTANT Answer two, no more than two and no less than two. Answers can be case sensitive.

SECOND OPTION

If the first option does not work and you are having problems logging into a system that uses SJSUOne authentication, such as MySJSU, please go to the following link for help and more information about using this system:

http://my.sjsu.edu/help/pswd_signin_help/index.html

THIRD OPTION

You can reset your password over the phone by calling a live operator at (408) 924-1111 and choose “password” and “SJSUOne” to perform a password reset.

FOURTH OPTION

Are you on campus? You can come visit us. If you need help with this, or have forgotten the answers to your five questions, please come to the ITSS Help Desk on the First Floor of Clark Hall, room 102, during our normal business hours for assistance. Tell us you were unable to reset your own password, even though you tried.

We do not have the authority at this help desk to reset passwords for people who are not here in person.

MORE QUESTIONS?

Please call our ITSS Help Desk at (408) 924-2377 during normal business hours.