Improvements to Copier Service and Supply Order Requests

Attention Campus Copier Program Participants:

We have improved the Campus Copier Program requests for your convenience, our record keeping, and to improve on vendor accountability for a timely turn-around (i.e. Service Order Requests and Supply Order Requests).

All requests must now be placed on the Campus Copier Program web page, via a web based form. Both Service Order and Supply Order links are visible on the page. Please refer to the screenshot below.

Departments will receive confirmation of receipt of requests by email, analogous to the IT Service Desk ticketing system. Once the service or supply order has been fulfilled, please respond to the email to confirm your request can now be closed.

Should you have any questions, please contact the Campus Copier Program Coordinator at sara.bonakdar@sjsu.edu .

Figure 1: Links to the forms for requesting copier service or supply order can be found on the Campus Copier Program web page.

Campus Copier Service Transition from Caltronics (CPO) to Pacific Office Automation

Attention Campus Copier Program Participants:
Pacific Office Automation will be taking over the copier service previously provided by Caltronics (CPO). Please note representatives from Pacific Office Automation will begin tagging the copy machines with their new service IDs on Thursday, May 31st. Thus, please allow them to tag the applicable machines.
Should you have any questions, please contact the Campus Copier Program Coordinator at Sara.Bonakdar@sjsu.edu.

Campus Copier Program Supply Orders

Attention university personnel responsible for copiers in the Campus Copier Program:

A new change has been implemented regarding supplies provided by the Campus Copier Program (i.e. toner, staples, etc.).

The Campus Copier Program will no longer house supplies on campus. However, the process to request for copier supplies will remain the same. Departments will still need to complete the Copier Supply Order Form., then fax the request to the Campus Copier Program for processing. Supply orders will now be fulfilled and delivered to your department by one of the three copier vendors that service your machine: Pacific Office Automation, Caltronics (CPO), or Standard Business Machines.

If you have any questions, please contact Sara Bonakdar, Campus Copier Program Coordinator, at sara.bonakdar@sjsu.edu.