ITS has an updated service catalog that highlights all the services it offers to campus, from equipment to applications.
Information Technology Services has launched an updated online service catalog that will help students, staff and faculty understand what resources the department provides to the campus, where to find those resources online and who to contact should they need customer service.
The updates were made based on feedback from the campus community. Students, staff and faculty will be able to find information on the following topics:
- Accounts, passwords and security
- Enterprise systems (such as MySJSU, Canvas, CFS, FTS, etc.)
- Software and applications (such as Adobe, Microsoft, Webex, Google, etc.)
- Communication and collaboration (such as phones, email and TVs)
- IT Help Desk
- Web Development and hosting (OU Campus, blogs)
- Computers, devices and data storage
- Instructional and meeting space technology
- Wi-fi, internet and networks
The goal of the updated service catalog is to help users better navigate to the resources they need. The updates include more in-depth information about each service, who can use the service, what is included in the service, how to get the service, how to get support and any costs associated with the service.
The updates to the service catalog will be ongoing and users are encouraged to share feedback with ITS so the page can continue to be improved.
Students, faculty and staff are invited to the Second Annual Innovation and Collaboration Expo on Teaching and Learning Thursday, Oct. 1 and Friday, Oct. 2, from 9 a.m. to 4 p.m. in the SJSU Student Union Ballroom. The event is hosted by Information Technology Services in collaboration with the Dr. Martin Luther King Jr. Library, the Center for Faculty Development, Academic Technology and eCampus.
President Sue Martin will deliver opening remarks on October 1 at 10:00 a.m. and Gerry Hanley, the assistant vice chancellor of Academic Technology Services for the CSU system is scheduled to be the keynote speaker on Oct. 2, at 9 a.m., when he will share updates on CSU-wide initiatives to integrate new technology into education.
The event is free to all students, faculty and staff who are interested in exchanging ideas about integrating technology into teaching and learning. During the event, there will be sessions on collaboration technology used in teaching and learning in higher education, with poster presentations highlighting how CSU faculty members have successfully integrated technology into their courses.
Vendor partners will be at the Expo as part of a Resource Fair to share information on emerging technology that will enhance teaching. There will also be a session on classroom technology support.
Students can learn how collaboration technology helps them learn remotely and enhances learning in the classroom; hear from a panel of peers about how technology in the classroom has improved their learning; and discover how to use WebEx, Google apps, and more.
Faculty can get information on new technology that will enhance learning; attend presentations and demonstrations on collaboration technology; meet instructors from other CSU campuses and learn how they have successfully integrated technology in their courses; exchange knowledge and ideas with campus technology staff on improving classroom technology support; and share their expertise and learn from others about academic and collaboration technology.
Staff can learn how to improve productivity through collaboration tools; share collaboration best practices with CSU colleagues; learn how agility through technology improves responsiveness by eliminating procedural obstacles; and learn to use the right tool at the right time for the right task
Visit the ITS website for more information and to register for the event.